X Customer Service Issues

Archive 156

The following are issues that customers reported to GetHuman about X customer service, archive #156. It includes a selection of 20 issue(s) reported February 14, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I deactivated my Twitter account for less than 24 hours, then reactivated it, but my followers count has not been restored. I deactivated and reactivated a few times before deciding not to deactivate it again. This seems to have caused an issue with my account, as I did not receive any message about being locked for security reasons or being limited. When I logged in via the browser, it indicated that suspicious activity had been detected, but that was all the information provided. I have already submitted two support tickets to Twitter without any success. My account handle is @fouskwto. It has been over 48 hours since the final reactivation, which is the timeframe Twitter typically states for follower restoration.
Reported by GetHuman5751661 on Sunday, February 14, 2021 12:22 AM
I am constantly facing suspensions on Twitter for "evading permanent suspension." I am frustrated with this situation. My initial suspension happened three years ago due to a joke taken seriously by Twitter, resulting in a permanent ban. Despite creating new accounts for a fresh start, Twitter recently caught up with me after three years. Since then, I've been through several accounts, with the latest one being suspended a few days ago. Any new accounts I create now get suspended almost immediately, causing immense distress. Contacting Twitter seems futile as I am met with automated responses. I plead for the restoration of my original account, @heewoner. This experience has left me exhausted and disheartened.
Reported by GetHuman5751768 on Sunday, February 14, 2021 1:17 AM
About a year and a half ago, my account was suspended for a comment I made. I feel the punishment was severe considering the nature of my statement. I believe in the right to express opinions without causing harm. I am not a criminal and have a clean record. I feel unfairly restricted from social expression without a chance to defend myself. I request a fair explanation for the suspension as Ex Pres. Trump's behavior on the platform was allowed despite being more egregious. I hope for a response to address this issue promptly. Thank you, John B. - [redacted]
Reported by GetHuman-joddan on Sunday, February 14, 2021 1:50 AM
My Twitter account, (@lnceIbur), was suspended due to a "Violent Threat" that I made as a joke towards another user, (@ARGWiIbur). I understand it was a mistake, and I never intended any harm. I am worried that Twitter may not respond to my email, and I fear losing all my friends and messages. I deeply regret the situation. The suspension has affected me greatly as there is valuable content on my account. I am reaching out for assistance in restoring my account because it holds significant memories and connections, especially during these challenging times. I am willing to cooperate in any way necessary to resolve this issue. If there is any guidance or contact information for Twitter support, I would greatly appreciate it.
Reported by GetHuman5752322 on Sunday, February 14, 2021 9:50 AM
My account @bocacmb was wrongly suspended while I was raising awareness about the unjust execution of an innocent black man. After months of waiting for a response to my appeal, I received an email accusing me of managing multiple Twitter accounts for abusive purposes, which is completely false. I have always only had one account and have not violated any rules. It is appalling and racist to label my efforts to save a life as abusive. I am frustrated with the automated responses and demand to talk to a human representative to have my account reinstated.
Reported by GetHuman-mirfanda on Wednesday, February 17, 2021 11:35 PM
I am frustrated with Twitter's lack of action regarding spam on Elon Musk's account and the uselessness of Twitter comments due to the overwhelming amount of junk posts. The community needs more power to report and remove spam, instead of engaging in a race to be at the top of the thread. It's disheartening to see intelligent comments buried beneath pages of spam. Implementing upvote/downvote features would help clear out the clutter. It feels like Twitter is oblivious to the chaos caused by spam and in need of better community tools to address this issue.
Reported by GetHuman-spamhere on Monday, February 22, 2021 9:11 AM
I have been permanently suspended from my Twitter account since my 9th anniversary last year. They decided to restrict my access to anything posted after Feb 14th, making it seem like a cruel political attack by Twitter admins. This continuous violation of their own policies seems to be a politically biased assault on my account. My handle is @_Delathor_ and there is no mention of "permanent suspension" in their code of conduct. This unjust action was taken against me in March [redacted]. Despite appealing numerous times, my appeals seem to have gone directly to the Twitter admins who engaged in unwelcome behavior like hiding in my follow list until I called them out. Their unprofessional conduct, including revealing political bias, is unacceptable and does not provide the assistance I need. Research indicates that this behavior may even be illegal.
Reported by GetHuman-delathor on Thursday, February 25, 2021 8:58 PM
My Twitter account @AgustD_frstluv was mistakenly suspended due to a hyperbolic statement I made. The comment was meant as a joke and not a physical threat. I have consistently followed Twitter rules since joining the app. To verify, please review my profile for any other issues. I acknowledge and apologize for my indiscretion. Twitter is vital for me to connect with friends, and I kindly request assistance in restoring my account promptly. Thank you.
Reported by GetHuman-avanikri on Friday, February 26, 2021 9:07 AM
I'd like to express my gratitude for allowing Rev. Farrakhan to share vital information about COVID-19 and the vaccines on your platform. I appreciate being informed about the potential dangers of the vaccine and how it's being compared to the tragic incident involving poisoned Kool-Aid in [redacted]. Thanks to this information, I've decided against getting vaccinated and have advised my family to do the same. I've reached out to my state representative to inquire why this information hasn't been widely shared and have contacted the Seattle Times to discuss distributing this crucial information. Thank you for helping protect my family. - J.R. from Seattle, WA
Reported by GetHuman-reding on Sunday, March 7, 2021 11:24 PM
In April [redacted], someone on Twitter sent herself a message on Instagram, instructing her to harm herself. Subsequently, she manipulated my picture and username onto the message and shared it on Twitter, leading to years of harassment. In [redacted], she threatened to visit my residence and harm me. After I responded to the tweet, my account was permanently suspended. Despite multiple attempts over the past four years, I have been unsuccessful in convincing Twitter to reinstate my account. This situation has caused me significant distress as I have been isolated from my friends whom I used to connect with through the platform. Furthermore, individuals whom I admired had followed me, but due to the suspension, they no longer do. I earnestly seek assistance in resolving this matter.
Reported by GetHuman5817808 on Monday, March 8, 2021 12:30 AM
Reporting Inappropriate Content on Twitter Dear Twitter Support, I am contacting you to bring attention to an account that is promoting harmful behavior within our community. I would like to address the issue of the "superstraight" movement. This term, which is essentially transphobic, has been gaining traction despite its negative impact on the LGBTQ+ community and society in general. A TikToker named Kyle Royce recently created a video expressing pride in being "superstraight" or transphobic, garnering support while spreading hate in the process. He even started a fundraiser to support this harmful cause. Although the video has been removed, there are still many individuals supporting this discriminatory idea, donating to the cause, and creating a flag for the movement. This behavior infringes on the rights of others and should not be tolerated offline or online. I urge Twitter to address this pressing issue and ensure that everyone can feel safe to express themselves within our community. Sincerely, Tasmine Chan
Reported by GetHuman5819254 on Monday, March 8, 2021 2:40 PM
More than 24 hours ago, while updating my Twitter profile, I noticed that my date of birth was missing. I created my account in November [redacted] and was born in August [redacted], making me over 13 years old at the time. When inputting my birth year, I accidentally entered [redacted] instead of [redacted]. Consequently, Twitter locked me out, citing age requirements. Despite multiple emails and submission forms with my ID to show I am now above 18, I have not received a response for over a day. I have urgent matters on my account and no means of contacting customer service. I urgently need access to my account with all my tweets. Any assistance or advice is welcome. Thank you.
Reported by GetHuman-sgizaw on Monday, March 8, 2021 9:37 PM
Hello, my [@lanalouisana] account was suspended, and I'm uncertain why. I'm confident I didn't violate any Twitter rules intentionally. It possibly relates to me being a Lana del Rey fan account, yet I never meant to impersonate her. I used a common name in my country to avoid being found by relatives on Twitter. Could you kindly reconsider reinstating my account? I commit to changing my name once it's restored if that's an issue. If not, please review my situation as it's vital to me. Losing many supportive followers has impacted my mental health, and their encouragement has been invaluable in improving my well-being.
Reported by GetHuman5822059 on Tuesday, March 9, 2021 12:25 AM
On February 21, [redacted], I encountered login issues. An email notification flagged "suspicious login" activity but the code provided did not resolve the problem. Twitter indicated my email address and phone number were invalid. Despite numerous requests to Twitter Help over four days, the issue persisted until recently. About six days ago, the same problem resurfaced. The login code received failed again, with the system indicating my email and password did not match. My account @odysseuslahori, with more than 40K followers, faces potential hacking due to my critical views on the government. I suspect trolls aim to harm me, even physically or fatally. I have reported the matter to Twitter Help but have not received any assistance yet. I urge your prompt action to reset my email and issue a new code for account access.
Reported by GetHuman5822657 on Tuesday, March 9, 2021 6:21 AM
My account got suspended because Twitter bots thought I was making threats, and appealing hasn't worked in months. I created a new account, but it got suspended for "suspension evading." I just want to get back to having fun. Please consider restoring my account.
Reported by GetHuman-muvluv on Tuesday, March 9, 2021 10:57 AM
I have encountered an issue with my Twitter accounts. One of them is linked to my phone number, preventing me from accessing the other account I recently created. I am trying to link my accounts to Instagram and Facebook for my new streaming channel, but I am unable to do so due to this problem. I am disappointed because I cannot access my account and do not want to create a new one if I cannot access the original account.
Reported by GetHuman-j_j_chri on Tuesday, March 9, 2021 3:01 PM
My Twitter account has been permanently suspended by a couple of Twitter admins who belong to a political faction abusing their power to silence my Democratic tweets. They are affiliated with the Republican party. This harassment started last February when they suspended my account @_Delathor_ on my 9th anniversary. I found it amusing! They have now targeted my @Delathor account because an old deleted account had my phone number on it. This most recent suspension occurred on my 10th anniversary. These individuals are incredibly cruel. One crucial point to mention is that you can no longer seek help through the phone number provided. The automated message states that they refuse to offer assistance. Emails go unanswered because it's the same group responsible for the suspension. This situation amounts to severe abuse by a Twitter employee.
Reported by GetHuman-delathor on Wednesday, March 10, 2021 9:12 PM
Subject: Urgent Request to Reactivate My Twitter Account I am reaching out in desperation regarding the suspension of my Twitter account. My name is Lukhanyo Duba, and my username is @its_not_luke_. Despite my efforts to contact Twitter for support, I have not received any response regarding my suspension case #[redacted] related to spam activities. I acknowledge my oversight in not staying updated with the new promotion rules since September [redacted] and sincerely apologize for any violations. I have always respected the platform's guidelines and have never intentionally breached any policies or faced suspension before. I respectfully request assistance in reactivating my account and am willing to comply with all regulations moving forward. Your help in escalating this matter to the appropriate department would be greatly appreciated. Twitter plays a significant role in my daily life, and I am committed to using it responsibly. Warm regards, Lukhanyo Duba
Reported by GetHuman5832463 on Thursday, March 11, 2021 7:34 PM
Hello, I wish to address a misunderstanding regarding a tweet on my suspended Twitter account @_amanytwk where I used a French expression "sinon je te tue" in a context that was misinterpreted by the algorithm. It was meant as encouragement for my friend's academic success, not a threat. Despite creating a new account @Amany_Twk, it was also suspended unjustly, citing a permanent ban that I never violated. I have always abided by Twitter's rules and have a cordial relationship with my followers. I kindly request for a review of the situation, as I have been waiting for a response to my appeal for days. Your attention to this matter would be greatly appreciated. Warm regards,
Reported by GetHuman-amanypro on Friday, March 12, 2021 11:15 AM
Dear Sirs, I have had my Twitter account @PozPaloma suspended and blocked, and I do not see any justified reason as I have not violated Twitter's policies. I have only participated in free follow-for-follow campaigns to gain followers, without creating fake accounts or buying followers. I have been using social media for over 4 years without any issues. I am writing this message because I am hearing-impaired, making it difficult for me to call you by phone and communicate effectively. I would appreciate it if you could inform me of the reason for the account suspension. Could it be due to someone reporting me? If you resolve the issue and restore my account with the same followers, I would like to launch an advertising campaign promoting a tweet with my YouTube videos. I hope to receive a response via email and am willing to collaborate in resolving the issue if needed. I see no valid reason for the account suspension. Best regards.
Reported by GetHuman5838710 on Saturday, March 13, 2021 3:05 PM

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