Dear Twitter team,**Happy New year to you and your family.**We are writing to you as we...

GetHuman-easmar's customer service issue with Twitter from December 2018

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The issue in GetHuman-easmar's own words
Dear Twitter team,**Happy New year to you and your family.**We are writing to you as we are experiencing a major issue on our hashtag ******************The hashtag was trending from Sunday December **, **** at *:** pm till December **, **** noon.*Suddenly at **:**pm the hashtag disappeared although we were recording **k tweet per hour which is something not seen before in Lebanon.*We are using keyhole tracking system for the our hashtag and the competition. Our competitor hashtags started trending at **:** after our hashtag disappeared. Our hashtag impression surpassed *.* billion impression and more than ***k tweets and with a very high engagement level.*Below is the keyhole monitoring links for your review.*Our hashtag: https:***realtime*DSPjx**ny*Competitor hashtag that was trending at **:***LBC hashtag: https:***realtime*aTQwsq*LBCI*(** million impression)*MTV hashtag: https:***realtime*MSVoX****(** million impression)*We are ready to provide full documentation of everything. we have put a camera to watch the interaction on twitter for the three hashtags and the video shows the difference. *It is not acceptable to have such huge difference in terms of results (reach, number of tweets, impression, engagement) and the hashtag is not appearing. We need a formal and official justification of this issue.**Appreciate your quick response**Thank you****ELIE ASMAR * HEAD OF STRATEGY AND NEW MEDIA *E: *****@***.com * T: * *** * ****** *ext. **** * M: * *** * *******W:******************************************
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Customer service issue
Reported by GetHuman-easmar
Dec 31st, 2018 - 3 mons ago
I have an issue with Twitter too
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GetHuman-easmar started working on this issue
Dec 31st, 2018 5:33pm