X Customer Service Issues

My name is Jazia M. and my Twitter handle is @jazilla15. I am currently locked out of my account due to age restrictions. After attempting to change my date of birth to [redacted], I was locked out for not being 13 when the account was originally created. I acknowledge that I have violated the terms and conditions, but I can provide proof that I am now 20 years old. When I try to log in, it states that my parents were aware of me using Twitter and were handling it in March of [redacted], which is not the case. I'm wondering if there is an alternative method to regain access to my account.

Hello, This is Janice from Taiwan. I am a teacher in junior high school. Recently, I came across an adult who holds a military position posting pornographic images on his Twitter account. The troubling part is that he encourages his followers, who are teenagers under 14, to comply with his explicit requests such as taking inappropriate photos in public restrooms at school or sharing naked images from their beds. These individuals claim to be engaged in BDSM (Bondage & Discipline, Sadism & Masochism) activities. I strongly believe this behavior is illegal. As an educator, I am concerned about the influence this adult is exerting on his teenage followers. Is it possible to take action to prevent or remove these inappropriate posts and images?

Hello Twitter support team, I would like to request assistance in resolving an issue concerning a deactivated Twitter account with the handle 'Synergetic'. My workplace, Synergetic, has been using an alternative account, 'SynergeticAU', due to the deactivation. We are interested in exploring the possibility of utilizing the deactivated account and would appreciate guidance on how to proceed with this. Please advise on the steps to present a case demonstrating the usefulness of this change. Thank you for your help. Best regards, Tom

My account got suspended or locked after I updated my birth date because I had originally created it when I was 11 under my mother's supervision. Twitter requested my mother's email to confirm she supervised me back then. She provided the required information like her passport and a signed form. I am now 17, but we haven't heard back from Twitter, and my account is still locked.

Hello Twitter, my account got locked the other day. Can you assist me in unlocking it as soon as possible? I need to access my account, which has been with me since May [redacted]. My username is @mewsfnd. Please email me at [redacted] once you've read this message, as I am eager to receive your feedback. I am hopeful that your team can resolve this issue promptly since my Twitter account is very important to me.

I am having trouble logging in to the Twitter app, even though I can log in through the web browser. The app keeps showing a message saying, "you have exceeded the number of attempts, please try again later," even though I have waited for hours or even days before trying again. I am confident that my password is correct because I frequently log in and out, and I have it written down for reference. Email: [redacted]

@persianla288 was previously @persianla28 and has been deceiving several @amandabynes fans. They are pretending to be her, requesting money. I have been alerting you about this for over three years with no action taken. People are consistently falling for this scam. Amanda is in a good place now and is entirely sober. She would not ask for money like these fraudulent accounts. These accounts must be banned. I anticipate a response.

I submitted a ticket and was told to wait during a busy period. I tried to contact via the email provided, but learned my ticket was closed and I needed to open a new one. However, the system won't let me open a new ticket. I'm now stuck on what to do next.

Good Afternoon, I am reaching out regarding my twitter account @simmyy_g, which has been locked due to being created when I was under the age of 13. My guardian has already submitted the necessary documents proving that the account was managed by an adult originally. Despite submitting all the required documents last night, there has been no response from your end. The case number is [redacted], under "Appeal an account suspension or locked account" [ref:00DA[redacted]K0A8.5004A00001ZkJNA]. I kindly ask for guidance on the next steps to regain access to my account. Kind regards, Simrin

I am following up on the communication we had regarding my account on the 16th of September. When I submitted my ticket a few months back, I mistakenly indicated that my birth date was entered incorrectly. It was determined that I did not meet the minimum age requirement when the account was set up, and you assured me that my account would be unlocked. It has been almost 5 months since your last response, where you mentioned updating me on the progress. I have been struggling to manage without access to Twitter for an extended period and really need to regain entry to my account. You can reach me at [redacted]7, and my Twitter handle is @IbrahimNadat.

Hello, I am having trouble accessing my Twitter account @Rhyan_Arshwin. I signed up before turning 13, but I am now 19 years old, born in [redacted]. When I tried to update my birth year to reflect my correct age, my account got locked. I filled out the necessary forms on the Twitter help center to explain my error, but it has been almost a week, and my account remains locked. I would appreciate if you could assist me in unlocking it. Thank you for your help.

A few days ago, I tried to access my Twitter account @leejinsols and found that it was locked. I verified my phone number but was stuck in a loop between the 'account locked' page and the 'continue to Twitter' page. I attempted to fix this problem on my iPhone, iPad, and MacBook but encountered the same issue every time. Here is a video demonstrating the issue: [redacted].

Hello Twitter Support, I am reaching out regarding the lock on my Twitter account, @jxcelynz. Recently, my account was locked after inputting my birthday, which was on 19/10/03. As of last year, on 31/12/18, I was 15 years old, meeting the minimum age requirement to use Twitter. I initially created the account when I was 12, but it was not actively used until late [redacted]. I am writing to request the unlocking of my account promptly as the age restriction no longer applies to me, and my account holds precious memories I don't want to lose. I kindly ask for your prompt assistance in unlocking my account. Thank you, Jocelyn; @jxcelynz

Hello, I am unsure if you can respond to emails from this address, but I am unable to use Twitter as I have been locked out for allegedly being "underage." I have been locked out for approximately six weeks, and I am becoming increasingly frustrated. I am 15 years old, which is above the standard age requirement of 13, so I do not understand why I was locked out. I have submitted a copy of my passport as proof of my age, which was rejected. I do not believe parental consent should be necessary, and I prefer not to create a new Twitter account. I hope this matter can be resolved promptly. Thank you.

My name is Sabrina Lynne B. Email [redacted] My boyfriend, Randy O., and I were noticed on Twitter. I suspect I won the contest and he took it. He has been taking things from me for some time, and I live alone and feel helpless. Currently, my bank account is empty, and I have relied on disability benefits my whole life. I participated in this for myself and my children. My phone number is [redacted] Please contact me as soon as possible. The authorities have not been helpful.

I'm interested in finding a free platform to schedule Twitter ads. I've seen recommendations for Twitter Ads, which I've used before with a different company two years ago. However, the options for campaign or promoting tweets require payment, which I am not looking to do right now. If I choose a campaign and input my credit card details, will I be charged immediately? Can I still utilize the scheduling feature without being charged?

My name is Colbe Cook, my Twitter username is colbecook_. When I was younger, my guardian created a Twitter account for me, but I didn't use it much. Now that I am 15, I started using it more but recently got locked out. I need my guardian to approve access by sending in the required license and form, which we have done twice with no response. I use Twitter the most out of all my social media platforms and have always used it responsibly. My guardian trusts me, which is why the account was set up. It has been almost a week, and I am still waiting to regain access. I just hope to hear back from Twitter soon.

Recently, I discovered that my account has been shadow-banned. I typically spend hours looking through numerous tweets daily to connect with potential clients seeking artists to create emotes for them. I solely share my networking posts on the platform. Lately, I intensified my search efforts to secure more projects, which seems to have led to this ban. I am extremely frustrated by this situation as I'm uncertain how long this restriction has been in place, resulting in missed opportunities with potential customers. Moreover, many other artists use similar networking methods on the platform. I can provide a list of these artists as evidence if needed.

I have two accounts associated with my phone number, [redacted]. I'm looking to find out the username or email linked to my number. I have been unable to locate it and was blocked from using the assumed username. Consequently, I'll likely need to reset my password once I find the other account tied to my phone number. Twitter Support, thank you for looking into this matter. I'm eager to hear back from your team with an update. I checked the link you provided, but it didn't address my specific inquiry regarding the email or username linked to my phone number, [redacted]. I have successfully verified my account via email and just need to identify the associated username or email. Your assistance in resolving this matter is greatly appreciated. - Grant Cookston

I am experiencing difficulty accessing my Twitter account due to an alleged violation of the platform's rules. Despite not having posted or interacted on Twitter since signing up, I am being prompted to verify my identity, which I find unnecessary given that I have already verified my email address. While I comprehend the security purposes behind this verification, I am unwilling to provide my cell phone number for verification. I have reviewed the Twitter guidelines, which mention verifying the account but offer multiple verification options, not all of which are compulsory. This situation has left me hesitant to continue using the app.