I input my birthday on Twitter and was suspended, even though I'm a college student and have been using it for years.

GetHuman-mingguan's customer service issue with Twitter from May 2018

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The issue in GetHuman-mingguan's own words
Greetings, *recently I'd tried to input my birthday, *th February ****, onto my twitter @RaianShinogu, *but then I've received an email saying*" In order to create a Twitter account, you must be at least ** years old. Twitter has determined that you don’t meet these age requirements, so your account has been locked and will be removed from Twitter."**I then sent you my driver license, but I received an email saying:*"Thanks for bringing this to our attention. We’re unable to confirm your identity based on the information you provided. In order for us to process your report, you must provide a valid, legible government-issued ID showing your full name and photo. Please click on the link to upload the requested document(s) again. "**I then sent you my IC, but then received an email saying:*" Thanks again for getting in touch with us. We have reviewed your materials and have not been able to confirm that you meet our age requirements. Your account will remain locked, and will be permanently removed from Twitter. "**Is there any way I can help you confirm I am above your age requirements?*The number on my IC is ******-**-****, which means i am born on *th February ****.*I am ** years old, and I meet your age requirements,*please contact me on how to give you prove.

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Twitter

Customer service issue
Reported by GetHuman-mingguan
May 31st, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 677 others
0 customers following this
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Timeline

GetHuman-mingguan started working on this issue
May 31st, 2018 4:49am
GetHuman-mingguan shared this issue with friends on Facebook
May 31st, 2018 4:50am
GetHuman-mingguan indicated the issue is not fixed yet.
May 31st, 2018 6:04am
GetHuman-mingguan indicated the issue is not fixed yet.
May 31st, 2018 6:05am
GetHuman-mingguan indicated the issue is not fixed yet.
May 31st, 2018 6:05am
GetHuman-mingguan indicated the issue is not fixed yet.
May 31st, 2018 6:05am
GetHuman-mingguan indicated the issue is not fixed yet.
Jun 1st, 2018 6:14am

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