Hello, **My Twitter account is @*monsterstyles. Because of the new Twitter policies, I...

GetHuman-yokafann's customer service issue with Twitter from May 2018

84 views | 233 similar | 3 following
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The issue in GetHuman-yokafann's own words
Hello, **My Twitter account is @*monsterstyles. Because of the new Twitter policies, I had to provide parental consent to prove that my mom legally allows me to have a Twitter account, which I did. I sent a picture of my ID, of hers, and a picture of the householder register as we don’t have the same last name and as I’m French. I respected the submitted procedure and showed them parental consent. However they sent me an email saying that I wasn’t meeting the age restriction and that I wasn’t old enough to have a Twitter account, thus it will be deleted permanently. I don’t understand since I’m ** years old, turning ** in four months, ** of course being the legal age here in France.**I really need help to recover my account, I’ve been using it since **** and I really don’t understand why they’d delete it as I’m respecting their policies and thus the law.***Please help me asap.**Thank you so much for your time and help,*******

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Twitter

Customer service issue
Reported by GetHuman-yokafann
May 30th, 2018 - 2 years ago
Not resolved
Seen by 84 customers so far
Similar issue to 233 others
3 customers following this
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Timeline

GetHuman-yokafann started working on this issue
May 30th, 2018 5:28am
GetHuman-yokafann shared this issue with your circles on Google+
May 30th, 2018 1:53pm