I was trying to get a refund ... My minor son spent a fortune within ** days, using his debit card and my money to subscribe and donate to about ** - ** people he was watching. I didn't even know he was using this App. I have emailed customer service through their app (** days ago) requesting someone email or call me, I have called Amazon - their parent company who said I have to go through the Twitch web, I have sent registered mail to Emmett Shear and Amazon Legal (just recently for the mail), but still have no idea how to get a refund, how this could happen, what can be done to resolve this and have my money refunded. I have letters ready to go to my senators and Congressmen asking for help. I am desperate.
I never authorized my son to use this app or to ever subscribe to or donate my money to people playing video games
They could make this right by contacting me and working something out to refund the money he was not authorized to spend.
I didn't know we were customers, but apparently my son has used this app since he was **.
I have contacted the company through their portal * weeks ago, but have received no response. I have called Amazon, the parent company who says they can't help, and I have to use the portal, I have sent registered mail to the CEO and Amazon Legal asking for help. I have contacted the Consumer Protection Agency.