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Twitch Customer FAQ

Top Answers & How-to Guides

How do I Contact Twitch Customer Service?

The question we are asked most often is about how to talk to Twitch customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Twitch Account?

If you find yourself unable to access your account, these helpful tiops can assist you to recover your account.

What are Twitch achievements and how can I earn them?

Twitch achievements are a way for streamers to track and reward their viewers' participation and loyalty. As a viewer, you can earn...
Ask any question you have about Twitch customer service, get an answer now.

Recent Twitch Customer Questions

I need help changing my old number to my new number on my twitch account cause I don't have access to my old phone number anymore

To change your phone number on Twitch, log into your account, go to your settings, and select "Security." From there, you can update your phone number. If you cannot access the old number for verification, you may need to follow account recovery steps or provide alternative verification methods. Check the relevant options in the settings.
Asked Aug 17, 2024 10:44 PM

Wrongly banned for something without giving evidence

We're sorry to hear about your issue. If you believe you've been banned from Twitch without proper reason, your first step should be to appeal the ban. The Twitch support team reviews these appeals and may require additional information. Also, Twitch policies state they reserve the right to suspend any account for violations of their Terms of Service or Community Guidelines. They don't typically provide specific evidence with each ban due to privacy reasons. They suggest specific areas of behavior that led to the ban. We advise adhering to Twitch's policies to avoid potential issues in the future.
Asked Apr 4, 2024 9:18 PM

I need to change the name on my account

You can change your Twitch username once every 60 days. To change your username: 1. Log in to your account. 2. Click on your profile picture at the top right of the screen. 3. Click on "Settings." 4. Look for the "Profile Settings" section. You'll find an option to change your username there. 5. Enter your desired username. If your chosen username is available, you'll see a green checkmark beside it. 6. Once you've entered your desired username, click on the "Update" button to save changes. Please note, changing your username will also change the URL for your channel and this could impact any existing links you've shared.
Asked Mar 29, 2024 5:58 PM

i accidentally logged off of my twitch account an i need access code sent to a different phone number because my old phone is no longer working

If you've lost access to the phone number linked to your Twitch account, you cannot directly send access codes to a new number. You must update your phone number via account settings. However, if you can't login due to the lack of access to your old phone, you should consider getting in touch with Twitch support. Through their help, you can confirm your identity and regain access to your account, and subsequently update your phone number. Always ensure your account's contact information is current to avoid such issues in the future.
Asked Mar 27, 2024 4:54 AM

No puedo acceder a mi cuenta debido a un problema

Si no puedes acceder a tu cuenta de Twitch debido a un problema, primero verifica que tu nombre de usuario y contraseña sean correctos. Asegúrate de que la función de bloqueo de mayúsculas no esté activada y prueba de nuevo. Si aún no puedes acceder, puedes intentar restablecer tu contraseña. Twitch enviará un correo electrónico con instrucciones para hacerlo. Si el problema persiste, podría ser debido a un problema técnico temporal o a un bloqueo de cuenta. En ese caso, deberás esperar o ponerte en contacto con el soporte de Twitch para resolverlo. Por favor, recuerda no compartir nunca tu información de cuenta con nadie.
Asked Mar 20, 2024 7:29 PM

Help me with my Twitch customer service issue

Account Recovery

How Do I Recover My Twitch Account?

If you find yourself unable to access your account, these helpful tiops can assist you to recover your account.

Streaming Issues

How Do I Fix Streaming or Download Issues with Twitch?

Lucky for Twitch users, streaming and downloading issues do not have to be permanent. There are things you can do to alleviate your...

Username Change

Can I change my Twitch username?

Yes, you can change your Twitch username. Twitch allows users to change their username once every 60 days. However, it's important...

Streaming Devices

Can I stream on Twitch from my console or mobile device?

Yes, you can stream on Twitch from both your console and mobile device. For console streaming, popular platforms such as PlayStation...

Emotes Usage

What are Twitch emotes and how can I use them?

Twitch emotes are custom icons or characters used by streamers and viewers to express emotions, reactions, or inside jokes during live...

Prime Benefits

What are Twitch Prime benefits and how do I get them?

Twitch Prime offers exclusive perks to Amazon Prime members. Subscribing to Twitch Prime provides users with various benefits, including...

Achievements

What are Twitch achievements and how can I earn them?

Twitch achievements are a way for streamers to track and reward their viewers' participation and loyalty. As a viewer, you can earn...
We look to the Twitch issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Twitch issues reported to GetHuman
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