Twitch Customer Service Issues

I tried to update my information from an old number to a new one, but I'm unable to access my account since the verification codes are sent to the old number, which I no longer possess. It would be helpful if there was an option like "no access to old number, verify through email" to simplify the process. Sadly, without the old number, I'm completely locked out of my account, even though I have all the necessary information to prove my identity. It's frustrating after dedicating 2.5 years of hard work. Assistance needed urgently!

Hello, I accessed my Twitch account yesterday successfully, but encountered issues trying to stream due to a problem with Xbox. Today, I discovered that my account has been indefinitely suspended based on an incorrect assumption of automation or bot usage, which is inaccurate. I am appealing for the reinstatement of my account control. My Twitch profile, "ChaoticPhant0m," includes links to my authentic YouTube and Twitter accounts in the description, providing further evidence of my genuine identity. I kindly request the removal of this false accusation and the restoration of my account access.

I am attempting to update my phone number on my Twitch account. When trying to input my new number, the system prompts to send an authorization code via Authy to my old number, which I can no longer access. I have installed Authy on my new phone, linked to my new number not yet associated with Twitch. Without resolving this issue, I risk losing access to my Twitch account along with my followers. Essentially, I require assistance changing my phone number on Twitch, as I cannot receive authorization through Authy on my new number. This situation has left me at an impasse.

I am having trouble logging into my account from my laptop because it is requesting an SMS code. The phone number on file is my old Japanese number from when I was in Japan. I wish to update it to my current number. I have reached out to Authy to update my phone number. They denied the request citing a security concern that my account may be compromised.

I've been attempting to access my Twitch account for days, but unfortunately, I am unable to recall my password. Despite sending multiple password reset requests to Twitch, I have yet to receive a single email from them. Typically, other services manage to process these requests within a matter of minutes, with an hour being the maximum wait time. I am quite puzzled as to why Twitch is taking such an unusually long time to address this issue. Missing out on the one stream I watch weekly has left me feeling very upset. My email is [redacted], and my username on Twitch is TavieTrash.

Dear Twitch Support Team, I hope you are doing well. I am reaching out about a pressing matter regarding my Twitch account and the issue with my old phone number. I want to show my gratitude for the amazing platform you have built. Twitch has become a significant part of my daily routine, and I truly value being a part of the community. However, I recently faced a challenge when my primary device for accessing Twitch, my smartphone, broke unexpectedly. This has left me unable to log in to my account on any device. I understand the importance of account security and appreciate the security measures you have in place. I tried to recover my account but realized that the recovery method linked to my account involved a phone number that I no longer have access to. I had to change my phone number for reasons beyond my control, making it impossible to receive the verification code needed for account recovery. I kindly ask for your assistance in resolving this situation promptly. I would greatly appreciate any guidance on an alternative verification process or help in updating my contact information to regain access to my account. Below are my account details for your reference: Username: HalfMoon23 Email Address: [redacted] If there is additional information required to verify my identity, please let me know, and I will provide it promptly. Thank you for your attention to this matter. Twitch means a lot to me, and I am eager to regain access to my account to continue supporting and engaging with the Twitch community. Thank you for your understanding and cooperation. I look forward to your response. Sincerely, Lehoczky Dóra HalfMoon23

I no longer have access to my previous phone number that was used for Twitch login tokens, nor did I have Authy set up as a backup. I am unable to log in to add Authy as I need to be logged in to do so, which requires the 2FA code. I inquired about removing 2FA temporarily, but was informed that defeats the purpose of 2FA. I currently have the phone linked to the old number and have now installed Authy, but am unable to access my account to add Twitch to Authy.

Good evening, I have a concern regarding my banned account. I've already submitted an objection but have yet to receive a response. My 1.3K viewers are eagerly waiting for updates. I've provided all necessary details via email, and my case number is [redacted]5. I've been facing constant harassment on Twitch for months, with my personal information being exposed. I even received threatening messages from a user named "bigitim" on Twitch. This individual seems determined to continue the harassment. Envy among streamers on Twitch is prevalent, leading to unfair treatment. My account was banned indefinitely due to my 13-year-old son briefly using it when I had to take an urgent call. I'm eagerly awaiting information on when my ban will be lifted or whether I'll regain access to my account. Your prompt response would be greatly appreciated. Warm regards, mirretje_nl.

Good evening, I have a question regarding my banned account. I have already submitted an appeal but have yet to receive a response. My 1.3 viewers are eagerly waiting to see the outcome. I have provided all necessary details via email. My case number is [redacted]5. I want to address the harassment I've faced on Twitch for months, with my personal information being exposed. The individual, nicknamed Bigitim on Twitch, has even threatened to continue the harassment. There seems to be jealousy among streamers on Twitch, leading to unfair treatment. I received a ban because my 13-year-old son briefly used my account in an emergency. I am eager to know when my ban will be lifted, or if my account will be reinstated. I look forward to hearing from you soon. Regards, Miranda.

When I first started streaming, I mistakenly used my brother-in-law's phone number for the account recovery. However, we are no longer in contact, and I now need to remove his old number. Recently, I changed phones, and unfortunately, my 2FA app lost the stream key information during the phone switch. Rest assured, the account belongs to me, and I can provide any necessary information to verify my identity. This error occurred innocently as I did not have an active cell phone back then and used his number without proper consideration.

When I created my Twitch account, I used an email address specifically made for a new user on my cellphone that I could switch between. Later, I logged in on my PS4 and accidentally deleted the user profile without saving the email information. Now, I cannot access my account because I didn't add a phone number for verification. Twitch is prompting me to verify my email through a code, which I'm not receiving. I remember my username and password, but I'm unable to access my account.

I removed my phone number from one account and now when I try to add it to another one, it says it's linked to a different account. I have deleted it from the original account. Please assist in resolving this as I would like to have my phone number added back to my account. Thank you.

Hello, I'm freestylegame0. Some time ago, I changed my phone and phone number. I have an affiliate account on Twitch, and I want to start streaming on the platform again. However, I can't access it because I no longer have the same phone number linked to my account, and I also no longer have access to the associated email. I filled out some forms for the affiliate program, so all my account details should be there. My name is José Miguel García Partida, and I really want to recover that account that I worked so hard to build.

One of the Twitch Extensions I use has been hacked, leading to the compromise of user information, including my own. Unfortunately, I've lost access to my account. I contacted Twitch twice at their support email, but received a message saying the provided username didn't match. I need assistance in recovering my account. My username is Vygrax.

My account was hacked as the associated phone number does not belong to me. It appears my account was likely banned due to this unauthorized phone number. I noticed the mistake after trying to make a call where I only mentioned the misunderstanding and suspected an error, but the call was declined. Now I am unable to set up call forwarding. Can Twitch get in touch with me regarding this issue?

I am reaching out to address an issue with a charge levied against me and request access to the supporting evidence. Despite my continuous efforts to be inclusive and my strict anti-hate speech guidelines visibly posted, I have received an accusation of "targeted hateful conduct" without any concrete proof presented. I am unaware of the details surrounding this claim, making it challenging for me to understand and rectify the situation. As a content creator with a clean record, a 30-day ban appears excessively severe for a first-time offense if proven true. This experience risks alienating a growing streamer like myself from your platform. With a substantial following on Facebook potentially influencing Twitch users, I urge you to reconsider this decision by reviewing the evidence provided. Multiple third parties have reviewed the full video and expressed confusion over the allegation, emphasizing the importance of a thorough reevaluation.

Earlier today, I got logged out of my account and received an email stating that my account has been flagged as owned by someone under 13. My main username is TwelfthDoc and I go by Twelve. I think there has been a mistake as my account is nearly 13 years old, older than Twitch itself. My secondary account, BlueDragonEther, has not been active for months and might be impacted by an IP ban.

Hello, my Twitch username is mlaaakk. I am an active broadcaster on Twitch with a strong following on various social networking sites, particularly TikTok. My followers on TikTok have been urging me to become a Twitch partner and revive my channel. I have met the necessary requirements in the past but have recently reduced my activity. Now, I am eager to return to streaming and would like my followers to join me. I kindly request for my application to be considered for partnership to further enhance my channel. Thank you in advance. 💕

Hello, on Twitch, I go by the name mlaaakk. As a Twitch broadcaster, I've gathered a supportive community across various social media platforms, especially TikTok. My followers have encouraged me to become a Twitch partner due to meeting the necessary requirements in the past. Despite a period of decreased activity, I am eager to re-engage with my audience and draw them back to my channel. I hope for a swift approval of my application to formalize my status in the program. Thank you for your consideration. 💕

Hello, my Twitch username is mlaaakk. I am a Twitch broadcaster with a following on various social media platforms, including TikTok. My TikTok followers have been encouraging me to become a Twitch partner. I had met the requirements in the past but was less active. Now, I am eager to return with more vigor and hope for my followers to join me. I am looking forward to being documented in the program. Thank you. 💕