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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3735697's own words
We rented a car for * days. My boyfriend who was an approved driver was driving. We were sitting still in traffic and a man on a motorcycle tried to drive in between lanes. His metal saddlebags swiped the car. He pulled over and we got his insurance and contact info. I called Turo and the owner right away and relayed information. Finding a person to talk to is very very hard to do with Turo. They kept saying I would get an email . I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. They ignored the attached information about *rd party who hit the car . I had to send two more times. In the meantime I was charged $*** . I sort of expected that they would hit me with a deductable. No explanation was given however. This week they charged my card for $*** . No explanation. No follow up. My credit card seems to be held hostage. I cant reach anyone by phone or chat. This is horrible. - Don't use Turo.
GetHuman3735697 did not yet indicate what Turo should do to make this right.
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