I'm trying to extend my Miles due to expire in December ****, but cannot login in to th...

GetHuman-samsesa's customer service issue with Turkish Airlines from December 2019

Help with my Turkish Airlines issue
The issue in GetHuman-samsesa's own words
I'm trying to extend my Miles due to expire in December ****, but cannot login in to the system with my Pin Code: ******. **Please advise. **My member Number: TK *********

GetHuman-samsesa did not yet indicate what Turkish Airlines should do to make this right.

How GetHuman-samsesa fixed the problem
I called a member representative who guided me through the process. She asked me to go in the Turkish Airline website and through the following steps:* - Sign in to your Miles&Smiles membership account.* - Go to the “Miles transactions” tab.* - Select the “Protect Miles” option.*However, I realized that for you to access "Protect Miles", you have to do the following:* -click on your account (name) at the top-right-hand corner of the page.* - click on "Miles Transaction"* - click on "Protect Miles"* - enter how many miles you want to protect (the cost will be calculated as soon as you enter miles)* - pay the cost using credit*debit card * - An email notification will be sent to you acknowledging the payment **That was the process I had to go through!***nd sign in with my account details (member number and password).
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Turkish Airlines

Customer service issue
Reported by GetHuman-samsesa
Dec 15th, 2019 - 10 months ago
Fixed
GetHuman-samsesa shared how to fix
Seen by 4 customers so far
Similar issue to 1835 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman-samsesa started working on this issue
Dec 15th, 2019 6:18am
GetHuman-samsesa confirmed the issue is fixed. Hooray!
Dec 16th, 2019 7:01am

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