Hello. **First of all, for some reason we cannot manage our booking on your website. We...

GetHuman-henrikho's Cancel or change flight issue with Turkish Airlines from April 2019

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The issue in GetHuman-henrikho's own words
Hello. **First of all, for some reason we cannot manage our booking on your website. We've tried entering all possible surnames we can think of, but every time it says: "The surname cannot be found". My name is Lola Katja Lou Herenger-Choupay (the last one being my surname) and my boyfriends name is Henrik H*egh (or Hoeegh) Jensen (the last one being his surname). Can you please help us?**Second of all, we are considering changing our departure date to Bangkok from Bogota. We remember paying for the possibility to change both departure date and place when we booked our tickets to Bangkok. We are considering postponing our departure date with **-** days, whatever works. It is important for us, that the stopovers are to countries where visa isn't a requirement. Can you please tell us if it is possible to change the date of our departure from Bogota and if any changes made would cost many as we've already paid for the possibility to make changes to our plane tickets? **You are very welcome to contact us on both *****@***.com and *****@***.com or call us via WhatsApp on telephone ***********. **Please reply as soon as possible, as our travels in Colombia depends on whether or not we can postpone our departure date. **We thank you in advance. **Kind regards **Lola Choupay and Henrik H*egh

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Turkish Airlines

Cancel or change flight issue
Reported by GetHuman-henrikho
Apr 7th, 2019 - 2 years ago
Not resolved
Seen by 73 customers so far
Similar issue to 2209 others
0 customers following this

Timeline

GetHuman-henrikho started working on this issue
Apr 7th, 2019 3:59pm

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