Turkish Airlines Customer Service Issues

I flew on December 18, [redacted], and a staff member moved my hand luggage to business class due to lack of space near my seat. I didn't receive it until January 8, [redacted], with some items missing. Despite submitting various claim forms, I never received a response. From January to March, I called almost every day, but the staff informed me it was still under investigation. My reference number is EBBTK11307. On my return to Gatwick, my luggage was delayed for two days with items missing as well. I have all the evidence, but the airline has completely ignored me.

I encountered an issue while traveling from Amsterdam to Istanbul with the intention to make a connecting flight to KHI. The Amsterdam to Istanbul flight was delayed, causing us to arrive at 20:27 instead of the scheduled 19:00, resulting in a missed connection. During the transfer, the staff's behavior was unprofessional and they provided inaccurate information. After a prolonged discussion, they arranged for accommodation but requested us to pay for our visa fees. I am puzzled as to why we were asked to cover the visa expenses due to the airline's delay. Furthermore, they did not assist in obtaining internet access for online payments, including one-time passwords. Despite having international roaming, the internet on my mobile was not functioning. This experience was a complete disaster, causing us to miss a crucial meeting with company directors flying the next day. This disappointing service encounter marks my first and last time flying with Turkish Airlines.

Hello, I am Michele McDaniel, a travel agent. I recently booked airfare for a person claiming to be Yaa Abiba Pokuaa, with reservations #[redacted][redacted] and #[redacted][redacted]. The vendor, Travel Services, received a chargeback due to fraudulent credit cards and addresses being used. They are now asking me to cover these fees. I need assistance in investigating this matter so that Surge365 Travel Services and I are not held responsible for the charges. Your prompt response would be greatly appreciated. Thank you, Michele

My son, C.A., traveled on Flight TK1980 from London Heathrow to Istanbul on Thursday, April 18th. Shortly after arriving, he needed medical attention due to an allergic reaction, causing a rash and irritation. This was his first experience with such a reaction. Today, he had to return to the hospital as the symptoms reappeared. As he is on a business trip, his illness is not only inconvenient but also distressing, possibly requiring him to be replaced on the project. According to him, he consumed the Beef meal and Fig Mousse during the flight. I am wondering if there have been reports from other passengers experiencing adverse reactions to the food provided. Best regards, Wendy Arnot

Dear Turkish Airlines, I am writing to address an unfortunate experience I had while traveling with Turkish Airlines four months ago. During my return trip from Istanbul to Amman on January 4th, [redacted] (flight number [redacted]), my bags were damaged. Living in Palestine, I depend on Amman airport in Jordan due to the absence of airports in my area. Upon arrival at 3:00 AM on a Friday, I needed to return home promptly as border operations are limited on Fridays. Despite my attempts to claim my damaged baggage at the airport, the time constraints led me to submit a claim after reaching home. Although there were initial misunderstandings, Turkish Airlines eventually offered a compensation of 150USD after evaluating my case. Subsequently, my efforts to communicate via messages on my account were met with indifference, prompting international calls that have incurred costs exceeding [redacted] USD. Despite indicating my location in Ramallah, Palestine on my account, I was initially directed to Beirut instead of Amman, a costly and inconvenient error given the difficulty for Palestinians to travel to Lebanon. I urge for a swift resolution by transferring the compensation to my bank account in Palestine or considering a flight ticket reimbursement to cover the expenses incurred due to the damaged baggage, time lost, and the international calls. Thank you.

Dear Turkish Airlines, I traveled to Turkey with Turkish Airlines four months ago and had a negative experience due to damaged bags on my return trip from Istanbul to Amman on flight number [redacted]. Living in Ramallah, Palestine, I needed to return home quickly on the same day due to border crossing restrictions. Despite difficulties communicating my situation initially, Turkish Airlines offered me a compensation of $[redacted] after reviewing my case. However, subsequent attempts to contact them through messaging were unsuccessful, leading to costly international calls. Despite providing my location clearly, I was initially directed to Beirut instead of Amman, causing inconvenience and additional expenses. I urge Turkish Airlines to promptly resolve this matter by transferring the compensation to my bank account in Ramallah, Palestine, or offering a flight ticket as reparation for the bag damage, time, and financial losses incurred.

Dear Customer Service Team, I am writing about a cancelled Turkish Airlines flight. We purchased two tickets from Graz to Istanbul through Travelgenio for April 29, [redacted]. Following the cancellation, we were offered the option to fly on Turkish Airlines on May 1, [redacted], which we confirmed via email. We were informed to await their confirmation. It has been 3 days, and we seek confirmation on our flight for May 1. While they advised us to be patient, we are eager to ensure our reservation for that date. I look forward to a prompt and comprehensive response to this inquiry. Sincerely, Sanela Z.

Booking Number: [redacted][redacted] Hello, Daniel made a phone call inquiring about the cost to change a flight, but he didn't make any changes. Unfortunately, upon arrival at the airport with his two children, one of whom has autism, they were not allowed on the full booked flight. This situation caused a lot of distress, especially for the little boy with autism. They had to return to the hotel by boat in the middle of the night. There seems to be confusion as different explanations are given regarding what happened and who is at fault. It is crucial to address the issue promptly and take responsibility for the inconvenience caused. If this matter is not resolved, further action may be taken, which could involve sharing this experience with the media and bloggers. It's essential to handle this situation with care and transparency to ensure a positive outcome for all involved.

My flight was rescheduled from April 6 to April 9 with very short notice, causing inconvenience for my 84-year-old mother traveling with me. Turkish Airlines offered a flight on April 7 with a 24-hour layover, which was unacceptable. They advised us to keep hotel receipts for a refund. On the return transfer, my phone fell out on TK711. Despite being informed it was at the transfer desk, it was sent to lost and found behind passport control, requiring a visa to retrieve. I was directed to the UK office to have it sent back, as Turkish Airlines mishandled the situation. Additionally, my luggage was lost on the return flight to LHR. This experience was disappointing. Due to being unwell, I'm only reaching out now. Please contact me at [redacted].

Subject: Urgent complaint regarding Ms Brenda Chiti's recent trip from Brussels to Baku on the 13th of April with booking reference TKVQ2U Dear Sirs, I would like to bring to your attention the distressing experience Ms Brenda Chiti encountered during her recent journey with TK from Brussels to Baku. I have detailed her complaint below for your review and kindly request urgent assistance in investigating this matter to determine an appropriate compensation for Ms Chiti's troubles. Your prompt attention to this issue is greatly appreciated. Thank you for your cooperation. Sincerely, Richard Hughes Norad Travel

Subject: Lost Laptop Incident at Ataturk Airport on 28 Apr [redacted] Hello Turkish Airlines, I am reaching out regarding a lost laptop incident involving my girlfriend, Thelma Jay Cater, on April 28, [redacted], at Ataturk Airport Gate B13. She was traveling on flight TK1797 to Gothenburg and experienced a chaotic check-in process where her laptop went missing. Thelma arrived at Gate B13 around 05:02 and by 05:10, she noticed her laptop was not in her possession. We suspect it may have been left behind during the rushed security procedures or picked up by another passenger accidentally. Could you please check if the laptop was found during the security checks and kept aside for reclaiming? I believe reviewing CCTV footage could also be beneficial. If the laptop is located, kindly contact Thelma Jay at +27 [redacted] or Maria at +46 [redacted]31. Alternatively, you can reach out to PATRlX AB in Sweden at +46 31-50 77 60. Thank you for your assistance in this matter. Warm regards, [Initials]

Subject: Lost Laptop at Ataturk Airport, Gate B13 on 28 Apr [redacted] I am writing to report a lost laptop belonging to my girlfriend, T.J.C., during her recent flight TK1797 from Istanbul to Gothenburg on April 28th. Upon arrival at Gate B13 at approximately 05:02, she underwent security procedures where she was asked to unpack her carry-on items. Due to the rushed and disorganized process, she later discovered her laptop missing around 05:10. I believe there are two possible scenarios: either she inadvertently left the laptop behind during the repacking or another passenger may have taken it mistakenly. I am reaching out to inquire if the check-in personnel might have come across the unclaimed laptop or if there is any CCTV footage that could provide assistance in locating it. If the laptop has been found and stored safely, please contact me at the following numbers: T.J.C. at +27 [redacted] or Maria at +46 [redacted]31. Alternatively, you can reach PATRIX AB in Sweden at +46 31-50 77 60. Thank you for your attention to this matter.

My husband, G.S. Verma, and I, B. Verma, had our flight booked from Delhi to Houston with PNR SLRSJW on TK717 with a connecting flight TK33 from Istanbul to Houston. Unfortunately, TK717 from Delhi on April 15th was significantly delayed, causing us to miss TK33 in Istanbul. Despite seeking help from your customer service, we were only accommodated for TK33 on the following day. Arriving in Istanbul without assistance, we struggled to find accommodations as we needed a Turkish Visa to apply for a hotel online using a credit card. Lacking a credit card, we were left stranded at the airport overnight after hours of fruitless efforts. This experience was extremely distressing for us, a situation not of our making but due to the airline's shortcomings. We are seeking USD [redacted] in compensation each for the inconvenience caused. We trust you will handle this matter promptly and look forward to a satisfactory resolution. If we do not receive a favorable response, we will escalate the issue further. Thank you. G.S. Verma & B. Verma.

Client K. Reichert was re-routed from United to Turkish Air on May 2 from O'Hare to Zurich via Istanbul due to UA flight delays. Traveled with husband M. Reichert. Upon arrival, only M. received his bag, while K.'s bag is in O'Hare. The missing bag was mistakenly filed under M.'s name with the wrong tag number by the airport. United verified K.'s bag is with them. Turkish Air is unhelpful in expediting the bag for K., who is leaving for a Viking River Cruise from Basel tomorrow. Urgently needs the bag on a Star Alliance or Iceland Air flight. Claim numbers provided by TK and Viking differ. Correct bag tag is [redacted], currently at United in O'Hare. K. urges Turkish Air to fulfill their responsibility and deliver the bag promptly. The lack of assistance from TK in this matter is disappointing. Requesting immediate action to resolve this issue after 48 hours of unhelpful responses. Legal obligations must be met by the airline. Appreciates expedited assistance.

Hello, my name is Ma. Janella T. I need assistance with our flight details. I am trying to ensure that my husband and I can sit together on our flight from Istanbul to Manila. Despite having extra legroom seating for myself, my husband was unable to select his seat for this portion of the trip. Our booking references are TMEY3E for me and RE6TUA for my husband. Additionally, for our return flight from Manila to Antananarivo on May 28th, we would like to use points to upgrade our seats to business class. My husband's Miles and Smiles membership number is TK[redacted]10. I also need help accessing my Miles and Smiles account. My membership number is TK[redacted]50. Lastly, we plan to bring our dogs on the flight from Manila to Antananarivo on May 28, [redacted]. Can you please confirm if dogs are allowed in the lounge at Istanbul? Thank you.

I would like to address the issues I encountered during my recent travel with Turkish Airlines. My flight from Delhi to Istanbul was delayed by over 2 hours, causing me to miss my connecting flight to San Francisco, which was then canceled and delayed by 24 hours. This resulted in a series of miscommunications and mishandlings by the airline. Despite being promised accommodation and meals, my experience with the airline's customer service was slow and disrespectful. As a US citizen traveling with my mother, an Indian citizen in a wheelchair, we faced challenges obtaining the necessary transit visas during the layover in Istanbul. We were compelled to purchase visas ourselves, adding unexpected costs and stress to our journey. The lack of vegetarian food options at the hotel provided by the airline further complicated the situation for my mother. I am seeking reimbursement for the additional expenses incurred, including the visa fees and transportation costs due to the delay. I also experienced a loss of income from missing a day of work. My booking reference with Flyus is $DVX8W, and my E-ticket numbers are [redacted][redacted] and [redacted][redacted]. My Miles&Smiles number is TK [redacted]67.

Hello, I hope all is well. I am reaching out regarding my membership number TK[redacted]76. I recently booked a one-way flight from Manchester to Kuwait on May 25, [redacted]. Unfortunately, I received an email notifying me about changes to the flight date and time at the Turkish airport. I am a student studying abroad and cannot afford to wait on hold for 20 minutes each time I call customer service without any response. I urgently need to speak to someone to understand my options as I cannot stay overnight in Turkey. Is it possible to arrange a flight from Turkey to Kuwait with a maximum connecting time of 2 to 3 hours? Alternatively, are there any available flights from Manchester on May 26 so I can catch my scheduled flight in Turkey? I kindly request that there be no additional fees as the changes were made by Turkish Airlines. My reservation code is S6HB86 and ticket number is [redacted][redacted]. Best regards, A.A.

Hello, I am writing to share my recent experience with Turkish Airlines during my journey from India to Dusseldorf. Unfortunately, my flight was delayed by approximately 3 hours, resulting in a missed connection in Istanbul. Upon arrival, I was informed by Turkish Airlines staff that I needed a transit visa to access accommodation, which was challenging as I lacked internet access to make the required online payment. Luckily, a friend provided Wi-Fi, allowing me to secure the visa at the cost of 44.5USD. I kindly request a refund of this amount, along with additional compensation for the inconvenience caused. My E-Ticket number is [redacted][redacted], and the booking reference is U44BZ7. Thank you, Ankur

To whom it may concern, I am writing to address the issues I encountered during my recent trip booked through Expedia with itinerary #[redacted][redacted]. The flights with ticket numbers [redacted][redacted] and [redacted][redacted] from JFK to Istanbul and Istanbul to Cluj were affected by a delay at JFK, causing me to miss my connecting flight to Cluj. Despite the situation, the assistance provided by Turkish Airlines was unsatisfactory, resulting in a long journey to reach my final destination. This caused me and my mother to miss an important event, my grandmother's funeral. I believe the handling of this matter was unacceptable. I am disappointed with the overall experience and the lack of professional conduct from the customer service team. I am seeking a reasonable explanation for the high cost of last-minute tickets that did not guarantee a timely arrival. Depending on the response and resolution from your end, I may have to escalate this matter to higher authorities. I appreciate your prompt attention to this issue to avoid any further complications. Thank you for your understanding, K.

My wife and I had meticulously planned our Umrah journey with Turkish Airlines, scheduled to arrive in Madinah on April 2, [redacted]. Unfortunately, due to flight cancellations and delays, we reached Madinah only around 7 am on April 3, [redacted]. The entire trip was marred by numerous inconveniences such as lost schedules, emotional stress, lack of necessary services onboard, and a general lack of care from the crew. This domino effect of issues continued throughout our multiple-city tour that included Toronto, Istanbul, Madinah, Jeddah, Baghdad, and Vancouver. Even basic necessities like water and wheelchair assistance were consistently difficult to access, leading to immense frustration and exhaustion. The journey was supposed to be a thrilling experience but ended up being filled with stress, disappointment, and a strong sense of defeat. Despite facing continuous delays, lost luggage, and misinformation, we eventually made it back home to Vancouver on April 29, [redacted], emotionally and physically drained from the ordeal.