I am trying to use my miles&smiles points to upgrade a flight on a different star allia...

GetHuman1375710's customer service issue with Turkish Airlines from October 2018

Help with my Turkish Airlines issue
The issue in GetHuman1375710's own words
Upgrade my seat. ... I am trying to use my miles&smiles points to upgrade a flight on a different star alliance airline. I attemted to do so on the online form, but that did not work. I have plenry of points that are due to expire. Please assist.
I am flying with a broken arm - shoulder and need to prevent being bumped by staff or passengers.
By making sure that my return flight is upgraded.
All points earned flying business class
I have called Lufthansa several times who in turn referred me to miles&more. No answer.*I then called Turkish airline who told me I either had to do it through staralliance.com. That is what I discovered not to be working. They then told me I could visit a Turkish airline office. The nearest is more than * hrs. away. Not possible.
I have an issue with Turkish Airlines too
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Turkish Airlines

Miles&Smiles points - Reward Upgrade
Customer service issue
Reported by GetHuman1375710
Oct 19th, 2018 - a mon ago
I have an issue with Turkish Airlines too
Fixed
Seen by 8 customers so far
Similar issue to 397 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth
Timeline
GetHuman1375710 started working on this issue
Oct 19th 2:49pm
GetHuman1375710 indicated the issue is not fixed yet.
Oct 19th 2:49pm