Used Turbo Tax last year for **** return. Paid for service and thought it got sent thr...

GetHuman5875957's customer service issue with TurboTax from March 2021

Help with my TurboTax issue
First: share to improve GetHuman5875957's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5875957 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5875957's own words
Used Turbo Tax last year for **** return. Paid for service and thought it got sent through to IRS.*Found out it didn't go through because I couldn't give the necessary AGI info to complete the transmission.*( I hadn't completed the **** return so didn't have the necessary AGI. Been waiting all year to hear from IRS for my return. And didn't receive latest $***.** stimulus. Can **** still be sent? I have **** AGI now.**Can't send in **** because **** AGI isn't recorded, right?**Thanks, Jon Buchholtz. *** ** ****

GetHuman5875957 did not yet indicate what TurboTax should do to make this right.

How GetHuman5875957 fixed the problem

We are waiting for GetHuman5875957 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common TurboTax customer problems.
How Do I File My Taxes with Turbotax?Will My Stimulus Check Be Put on My Turbo Tax Card?How Do I Find My Checking Account and Routing Number with Turbotax?
Do you have a customer issue as well?
We can help you get TurboTax's attention and get better help faster. Tap below to get started.
Having TurboTax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TurboTax

Customer service issue
Reported by GetHuman5875957
Mar 22nd, 2021 - a month ago
Not resolved
Seen by 8 customers so far
Similar issue to 24108 others
0 customers following this

Timeline

GetHuman5875957 started working on this issue
Mar 22nd 10:16pm
GetHuman5875957 indicated the issue is not fixed yet.
Mar 23rd 11:16pm