I am a tax preparer who filed income taxes for a client using Turbotax software in Mar...

GetHuman5858411's customer service issue with TurboTax from March 2021

Help with my TurboTax issue
First: share to improve GetHuman5858411's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5858411 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5858411's own words
I am a tax preparer who filed income taxes for a client using Turbotax software in March of ****. He selected to have his refund deposit on a American Express Conserve debit card. The card routing number and account number was not printed on his return. He received the card but not his federal or state refunds. There was no deposit information listed on his return in order for the IRS to deposit his returns on the card. I am assuming that the funds were sent to his address listed on his taxes, or were either lost or stolen. We have been trying to no avail to track his refunds.

GetHuman5858411 did not yet indicate what TurboTax should do to make this right.

How GetHuman5858411 fixed the problem

We are waiting for GetHuman5858411 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common TurboTax customer problems.
How Do I File My Taxes with Turbotax?Will My Stimulus Check Be Put on My Turbo Tax Card?How Do I Find My Checking Account and Routing Number with Turbotax?
Do you have a customer issue as well?
We can help you get TurboTax's attention and get better help faster. Tap below to get started.
Having TurboTax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5858411
Mar 18th, 2021 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 23180 others
0 customers following this


GetHuman5858411 started working on this issue
Mar 18th 5:05am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies