I prepared my taxes on line at the beginning of February and only need to file them. I...

GetHuman-lucybuse's customer service issue with Turbo Tax from February 2020

Help with my Turbo Tax issue
First: share to improve GetHuman-lucybuse's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lucybuse may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman-lucybuse's own words
I prepared my taxes on line at the beginning of February and only need to file them. I cannot get into my account. I reset the password but still unable to get into it. I also need the "secret" code to file from last year's return which I don't have as I did not copy the return. I tried to upgrade via telephone so I could speak with a live agent but was told I can upgrade on the site. BUT I CANNOT GET INTO THE SITE. Please will you email me a number I can call to connect with a real person????******@***.com

GetHuman-lucybuse did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-lucybuse fixed the problem

We are waiting for GetHuman-lucybuse to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman-lucybuse
Feb 28th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 6291 others
0 customers following this

Timeline

GetHuman-lucybuse started working on this issue
Feb 28th, 2020 12:15am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians