I was supposed to receive a tax refund of $**K on April **th, the IRS said it was direc...

GetHuman2895055's customer service issue with Turbo Tax from May 2019

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The issue in GetHuman2895055's own words
I was supposed to receive a tax refund of $**K on April **th, the IRS said it was direct deposited, I called and checked with the IRS and said they sent it, I contacted my bank and they did an ACH trace and it never came, I checked with Civista Bank and they are unresponsive. What the **** is going on? Where is my refund!!! I want a physical check mailed to me, not a direct deposit, you fucked it all up and never direct deposited it. I can't get a hold of any human person to resolve this, what is going on?!?! You need to call me at ***-***-**** or email me at *****@***.com. Civista Bank never emailed me?
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Turbo Tax

Customer service issue
Reported by GetHuman2895055
May 20th, 2019 - a mon ago
I have an issue with Turbo Tax too
Not resolved
Seen by 6 customers so far
Similar issue to 63127 others
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GetHuman2895055 started working on this issue
May 20th 4:23pm