Have Home & Business and trying to get IL state forms to file for ****. Billing issue...

GetHuman2617049's customer service issue with Turbo Tax from March 2019

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Help with my Turbo Tax issue
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GetHuman2617049's usage of the GetHuman Phone for this issue
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The issue in GetHuman2617049's own words
File IL State income tax for **** ... Have Home & Business and trying to get IL state forms to file for ****. Billing issue because they want an additional $*** . Want TT to make IL forms available with NO extra charge and having to run their FIX. Case *s ********* and *********. Have used TT for years. Very disappointed in this issue!!!
TT should have made the forms available without having to run a FIX and not charge customers who had a free state
Make IL State forms available without extra charge and without having to run a FIX
Have used TT for years....with no issues. Very disappointed in TT on this issue.
Multiple calls with customer service experts and * Case numbers
I have an issue with Turbo Tax too
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Turbo Tax

TT Home & Business State of IL forms for filing for ****
Customer service issue
Reported by GetHuman2617049
Mar 28th, 2019 - 22d ago
I have an issue with Turbo Tax too
Not resolved
Seen by 6 customers so far
Similar issue to 52559 others
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GetHuman2617049 started working on this issue
Mar 28th 3:50pm