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Before contacting them, items GetHuman2617049 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman2617049's own words
File IL State income tax for **** ... Have Home & Business and trying to get IL state forms to file for ****. Billing issue because they want an additional $*** . Want TT to make IL forms available with NO extra charge and having to run their FIX. Case *s ********* and *********. Have used TT for years. Very disappointed in this issue!!!
TT should have made the forms available without having to run a FIX and not charge customers who had a free state
Make IL State forms available without extra charge and without having to run a FIX
Have used TT for years....with no issues. Very disappointed in TT on this issue.
Multiple calls with customer service experts and * Case numbers
I have an issue with Turbo Tax too
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