My federal and state tax returns have been filed and accepted. My Illinois return is no...

GetHuman-akemann's customer service issue with Turbo Tax from March 2019

Help with my Turbo Tax issue
The issue in GetHuman-akemann's own words
My federal and state tax returns have been filed and accepted. My Illinois return is not available to me as it says all of the forms are not available. I want to see and print a copy of my Illinois state tax return that I have paid for. I have Home and Business on the desk top.

GetHuman-akemann did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-akemann fixed the problem
Went on line to TT Support and got the following:* Some TurboTax users are getting a message that reads, "Your state return(s) is currently unavailable to view, print, or download because some of the forms haven't been finalized yet" when trying to print their state return.* Resolution** Our Fix it tool will resolve this issue follow the steps below to download and run the tool** Click Here to download the tool TTDHotfixApp.zip* Open the Download and extract the file to your desktop* Run the tool as an admin* When Done click OK* Close the tool and relaunch TurboTax*Do not open your old file yet, instead open a new file and put in enough info like a name etc and click on updates. In my case, it updated my Illinois forms. I then closed the "new" file and opened my old one which then I was able to see all of my Illinois forms* Click the Online menu and select Check for updates* Once updates are complete reopen TurboTax Navigate through your state return to make sure all data is there and complete.* Go to file tab to print the return.*** L*jbRmHd** p*cg*tto*us*lc*na*question:L*jbRmHd**US*en*US* Answered by TurboTax FAQ to this question
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Turbo Tax

Customer service issue
Reported by GetHuman-akemann
Mar 27th, 2019 - 2 years ago
Fixed
GetHuman-akemann shared how to fix
Seen by 17 customers so far
Similar issue to 52188 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-akemann started working on this issue
Mar 27th, 2019 4:44pm
GetHuman-akemann confirmed the issue is fixed. Hooray!
Mar 30th, 2019 8:46pm

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