I have been using TurboTax for my Fed tax return since ****. It worked fine, but in...

GetHuman-yxia's customer service issue with Turbo Tax from March 2019

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I have been using TurboTax for my Fed tax return since ****. It worked fine, but in **** return, currently I am doing, I have problem with the Form ****-R. In my Form ****-R. I have a gross after tax annuity distribution of $****.**, which is in box* of Form ****-R and Taxable amount $****.** in box *a. But TurboTax soft ware put the entire gross distribution $****.** as my annuity income. That is not correct because the $**** my after tax principle should not be taxed. I have checked with my annuity company. They totally agree with this explanation. Please help and explain. Thanks, Yongming Xia
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Turbo Tax

Customer service issue
Reported by GetHuman-yxia
Mar 26th, 2019 - 25d ago
I have an issue with Turbo Tax too
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Seen by 5 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-yxia started working on this issue
Mar 26th 3:31pm
GetHuman-yxia confirmed the issue is fixed. Hooray!
Mar 29th 4:23pm