I am using turbo free edition for *th year. When I come to the question about the depe...

GetHuman-memerald's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman-memerald's own words
I am using turbo free edition for *th year. When I come to the question about the dependent tax, it says I am not eligible. Right under that is a link asking "why am I not eligible for the dependent credit?". When I click it, it tells me all the reasons Jesse, my son IS eligible. He has been eligible for the last * years and no information has changed on that. So I am confused, first of all because I am eligible but the software says I am not, then when I look for the reason why it is counting me as ineligible it answer is giving me all the reasons I AM eligible....??? Huh? I hope someone can follow that. In other words, the software is saying yes and no to the same question. Instead of giving me an answer to why it is deeming me ineligible, it gives me an answer of why I am eligible. It's very confusing and holding me up. Thanks for any insight into the problem I need to finish up my taxes.
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Turbo Tax

Customer service issue
Reported by GetHuman-memerald
Mar 26th, 2019 - a mon ago
I have an issue with Turbo Tax too
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GetHuman-memerald started working on this issue
Mar 26th 12:47am