I am using turbo free edition for *th year. When I come to the question about the depe...

GetHuman-memerald's customer service issue with Turbo Tax from March 2019

6 views | 51677 similar | 0 following
Help with my Turbo Tax issue
Next: our robot will wait on hold for GetHuman-memerald to get a Turbo Tax rep on the line!
Always use the GetHuman Phone to call Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-memerald's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-memerald may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman-memerald's own words
I am using turbo free edition for *th year. When I come to the question about the dependent tax, it says I am not eligible. Right under that is a link asking "why am I not eligible for the dependent credit?". When I click it, it tells me all the reasons Jesse, my son IS eligible. He has been eligible for the last * years and no information has changed on that. So I am confused, first of all because I am eligible but the software says I am not, then when I look for the reason why it is counting me as ineligible it answer is giving me all the reasons I AM eligible....??? Huh? I hope someone can follow that. In other words, the software is saying yes and no to the same question. Instead of giving me an answer to why it is deeming me ineligible, it gives me an answer of why I am eligible. It's very confusing and holding me up. Thanks for any insight into the problem I need to finish up my taxes.

GetHuman-memerald did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-memerald fixed the problem

We are waiting for GetHuman-memerald to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-memerald fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman-memerald
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 51677 others
0 customers following this

Timeline

GetHuman-memerald started working on this issue
Mar 26th, 2019 12:47am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers