I am trying to access my **** tax return and it is telling me that I need to pay. Why w...

GetHuman2471145's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman2471145's own words
I am trying to access my **** tax return and it is telling me that I need to pay. Why would I need to pay to see my documents when it was free for me to file last year. I feel that it is false advertisement for you guys to put that it’s free to do your taxes but then when I need to look at the actual amounts now I need to pay? Not happening. I want to see my tax refund from last year, that’s how you can fix it please and thank you.
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Turbo Tax

Customer service issue
Reported by GetHuman2471145
Mar 13th, 2019 - 5 mons ago
I have an issue with Turbo Tax too
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GetHuman2471145 started working on this issue
Mar 13th 3:00pm