I tried to use the free filing, went thru with everything but apparently due to my inco...

GetHuman-kamatz's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman-kamatz's own words
I tried to use the free filing, went thru with everything but apparently due to my income under ***** it says it cant be completed and need to use the freedom filing. Tried to set that up with a different email address but that took me to the regular free filing. So at this point i need to have everything cleared out so i can just start over. Suggestions on where that starting over is would b appreciated since i couldnt find the freedom file. I used both of my email addresses and borh r now on free file. The other is *****@***.com....Thanks jim
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Turbo Tax

Customer service issue
Reported by GetHuman-kamatz
Feb 28th, 2019 - 3 mons ago
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GetHuman-kamatz started working on this issue
Feb 28th 4:25am