Question regarding if we even need to file a return. If not, then why did turbo tax no...

GetHuman-nvhuntn's customer service issue with Turbo Tax from February 2019

Help with my Turbo Tax issue
The issue in GetHuman-nvhuntn's own words
Question regarding if we even need to file a return. If not, then why did turbo tax not inform me? *And why was I still charged for deluxe package? *Our only source of income was social security
GetHuman-nvhuntn did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman-nvhuntn fixed the problem
I pressed chat button on TurboTax website. Sorry, but this time the number on your site didn’t work. Still love your site. It has worked great in the past. This time, I was pleasantly surprised by turbotax.
Please help with my Turbo Tax issue
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Turbo Tax

Customer service issue
Reported by GetHuman-nvhuntn
Feb 7th, 2019 - 3 mons ago
I have an issue with Turbo Tax too
Fixed
GetHuman-nvhuntn shared how to fix
Seen by 5 customers so far
Similar issue to 28424 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-nvhuntn started working on this issue
Feb 7th 2:00pm
GetHuman-nvhuntn confirmed the issue is fixed. Hooray!
Feb 10th 9:37pm