I went to another website to do my taxes after the page that said the TurboTax Free did...
GetHuman-mfuscone's customer service issue with Turbo Tax from January 2019
Help with my Turbo Tax issue
Next: our robot will wait on hold for GetHuman-mfuscone to get a Turbo Tax rep on the line!
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-mfuscone's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mfuscone may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman-mfuscone's own words
I went to another website to do my taxes after the page that said the TurboTax Free didn't have the form included that was required to get an extra $*** from contributing to my retirement plan. That would cost me $**.** on turbotax,com to add one piece of paper. On the other website, it cost me NOTHING! TurboTax needs to include that new form on their free online tax filing. It isn't that big a deal to include * extra page. Needless to say, I am disappointed with TurboTax. On the other website it did ask if I wanted to upgrade and get protection, but for that one-page form IT DID NOT ASK FOR ONE CENT FROM ME!!! And, I e-filed Federal and State both for free. And, I didn't have a potential extra charge for state taxes along with the extra $**.** for that one-page form. It's time turbotax.com rethought their "free" tax package. I say again, I am disappointed.
GetHuman-mfuscone did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman-mfuscone fixed the problem
We are waiting for GetHuman-mfuscone to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.