I know you have a ***% guarantee on your work. We have used TurboTax to file for as lon...

GetHuman1656380's customer service issue with Turbo Tax from November 2018

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The issue in GetHuman1656380's own words
I know you have a ***% guarantee on your work. We have used TurboTax to file for as long as I can remember. Earlier this fall, we received notification from the State of Connecticut that our **** returns did not include an item that was taxable, and thus we owed additional taxes, interest and penalty. Upon looking back at the return, clearly TurboTax made the error, and we are concerned that you may have repeated this same omission in other years.**I need to speak with someone to resolve this situation, and am certainly hoping (and expecting) that TurboTax is going to honor your guarantee and resolve this issue. I look forward to hearing from you.**Richard Gallagher*West Hartford, CT
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Turbo Tax

Customer service issue
Reported by GetHuman1656380
Nov 29th, 2018 - 6 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
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Timeline
GetHuman1656380 started working on this issue
Nov 29th, 2018 9:51pm