I know you have a ***% guarantee on your work. We have used TurboTax to file for as lon...
GetHuman1656380's customer service issue with Turbo Tax from November 2018
Help with my Turbo Tax issue
Next: our robot will wait on hold for GetHuman1656380 to get a Turbo Tax rep on the line!
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1656380's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1656380 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman1656380's own words
I know you have a ***% guarantee on your work. We have used TurboTax to file for as long as I can remember. Earlier this fall, we received notification from the State of Connecticut that our **** returns did not include an item that was taxable, and thus we owed additional taxes, interest and penalty. Upon looking back at the return, clearly TurboTax made the error, and we are concerned that you may have repeated this same omission in other years.**I need to speak with someone to resolve this situation, and am certainly hoping (and expecting) that TurboTax is going to honor your guarantee and resolve this issue. I look forward to hearing from you.**Richard Gallagher*West Hartford, CT
GetHuman1656380 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman1656380 fixed the problem
We are waiting for GetHuman1656380 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.