I've used Turbo Tax for several years and paid $*** for your download which failed. Add...

GetHuman-mellenme's customer service issue with Turbo Tax from November 2018

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The issue in GetHuman-mellenme's own words
I've used Turbo Tax for several years and paid $*** for your download which failed. Additionally, I tried to use your online services but it kept taking me back to your payment page. I was also unable to download my **** tax records (which had been stored on your server). I would like my full credit card charge refunded-On ***** I wasted several hours on your site, could not get it to work, and went to an alternate tax preparer Monday morning. *I have screen shots of all the error messages I received and you evidently make it very difficult to email you. Should I not receive a reply in a timely manner I'll contact my credit card company.*Karen Mellen
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Turbo Tax

Customer service issue
Reported by GetHuman-mellenme
Nov 28th, 2018 - 9 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-mellenme started working on this issue
Nov 28th, 2018 5:41pm