I started return on freedom edition, but income exceeds the guidelines to file free and...

GetHuman1370385's customer service issue with Turbo Tax from October 2018

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The issue in GetHuman1370385's own words
complete my return and file it ... I started return on freedom edition, but income exceeds the guidelines to file free and I need to purchase the deluxe, but when I try it reverts to the freedom edition. I need assistance getting info to transfer to the deluxe version so I can flie the return
it keeps picking the freedom version, even if i select deluxe
assist so deluxe will open for purchase
* years
logged out and in on several browsers
I have an issue with Turbo Tax too
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Turbo Tax

deluxe
Customer service issue
Reported by GetHuman1370385
Oct 18th, 2018 - 25d ago
I have an issue with Turbo Tax too
Not resolved
Seen by 3 customers so far
Similar issue to 15228 others
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Timeline
GetHuman1370385 started working on this issue
Oct 18th 5:00pm