"Wait for it, wait for it ..." I did! I waited for over an hour and NADA!! All I have is a very simple question and yet to talk to someone, NOT a ROBOT, is like having to sit here and count every sand grain as the sand goes through the hour glass!!

GetHuman-agapegut's customer service issue with Turbo Tax from September 2018

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The issue in GetHuman-agapegut's own words
All I need to know is how to Open and Run the Tax Year ****, Intuit Turbo Tax Federal and State Returns, Home and Business that I downloaded onto my PC. *The information that I had already entered is saved and that can be opened and seen. But what I need is to be able to RETURN to that program*application*software, etc. so that I can complete the return and file. ... I purchased Turbo Tax **** but did not complete and*or filed. I am needing to complete the that Tax Return now but don't know how to open and run that download for the purpose of completing and filing it.**Tax Year ****, Intuit Turbo Tax Federal and State Returns, Home and Business
This has been very frustrating because, while I am an appreciative user of some new technology, I am not THAT tech savvy!! I am trying to get my delinquent tax return filed so that I don't continue to get charged the outrageous fees that the IRS charges and so that I can submit an application to re-finance our home and get a lower interest rate. Time is of the essence!!
CALL ME!!! Simple as that!
I have used Turbo Tax for over ** years
I have an issue with Turbo Tax too
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Turbo Tax

Tax Year ****, Intuit Turbo Tax Federal and State Returns, Home and Business
Customer service issue
Reported by GetHuman-agapegut
Sep 24th, 2018 - 2 mons ago
I have an issue with Turbo Tax too
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Seen by 4 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-agapegut started working on this issue
Sep 24th 7:30pm
GetHuman-agapegut shared this issue with others over email
Sep 24th 8:43pm
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Sep 24th 8:44pm