My name is Justice Foster. I have ordered my tax refund to be sent to me via prepaid ca...

GetHuman975985's customer service issue with Turbo Tax from August 2018

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The issue in GetHuman975985's own words
My name is Justice Foster. I have ordered my tax refund to be sent to me via prepaid card. I received the card and made a few purchases on it for my dorm. Everything was fine until I attempted to make an Amazon purchase and it was declining. I checked my account on the website and it said there was a hold on my card and requested identification to be sent. I sent what I thought was a viable picture of my ID, however when I checked my account a few days later it said the account was closed. I still have over $*** in my account and I need to know how to recover it. Thank you.
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Turbo Tax

Customer service issue
Reported by GetHuman975985
Aug 10th, 2018 - a yr ago
I have an issue with Turbo Tax too
Fixed
Seen by 3 customers so far
Similar issue to 11971 others
0 customers following this
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman975985 started working on this issue
Aug 10th, 2018 5:15pm
GetHuman975985 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 5:20pm