My name is Justice Foster. I have ordered my tax refund to be sent to me via prepaid ca...

GetHuman975985's customer service issue with Turbo Tax from August 2018

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The issue in GetHuman975985's own words
My name is Justice Foster. I have ordered my tax refund to be sent to me via prepaid card. I received the card and made a few purchases on it for my dorm. Everything was fine until I attempted to make an Amazon purchase and it was declining. I checked my account on the website and it said there was a hold on my card and requested identification to be sent. I sent what I thought was a viable picture of my ID, however when I checked my account a few days later it said the account was closed. I still have over $*** in my account and I need to know how to recover it. Thank you.
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Turbo Tax

Customer service issue
Reported by GetHuman975985
Aug 10th, 2018 - a yr ago
I have an issue with Turbo Tax too
Seen by 3 customers so far
Similar issue to 11971 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman975985 started working on this issue
Aug 10th, 2018 5:15pm
GetHuman975985 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 5:20pm