TurboTax made two significant errors on Schedule * our Michigan **** return which resul...

GetHuman834252's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman834252's own words
TurboTax made two significant errors on Schedule * our Michigan **** return which resulted in the state recently advising us that we owed an additional $*,***. **The RMD from Robert's IRA was incorrectly entered on line ** of Schedule * as a subtraction from gross income even though this line is clearly labeled ONLY for military and railroad retirement benefits.**The Michigan Standard Deduction of $**,*** from retirement income was not claimed on line ** of Schedule * even though we clearly qualify by virtue of our dates of birth. Nothing was claimed.**We have filed an amended MI-****X and Schedules * and W with the state and hope this will resolve the situation. We are waiting for a response since our recalculation resulted in taxes due of less than they claimed.**We admit that we trusted TurboTax to prepare our relatively simple return correctly because you have prepared our federal and state returns every year since **** and we have never had any problem. Consequently we did not carefully check them before filing. Our mistake.**We did want to alert you to what appears to be a problem in your Michigan preparation program. About *-* years ago, Michigan began to tax retirement income differently than most states so that might be a factor. It is likely that other Michigan retirees who use TurboTax may have had the same problem.**If you promptly acknowledge this error and give us assurances that it will be corrected we will continue to use TurboTax in the future. A the moment, however, you have lost the trust that we had placed in you.**If someone wishes to call the number is (***) ***-******Robert R. Lohrman (just one "n")*Maria L. Lohrmann (two "n's")

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Turbo Tax

Customer service issue
Reported by GetHuman834252
Jun 29th, 2018 - 5 years ago
Seen by 24 customers so far
Similar issue to 10556 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman834252 started working on this issue
Jun 29th, 2018 7:09pm
GetHuman834252 indicated the issue is not fixed yet.
Jun 29th, 2018 8:11pm
GetHuman834252 indicated the issue is not fixed yet.
Jun 30th, 2018 8:10pm
GetHuman834252 indicated the issue is not fixed yet.
Jul 2nd, 2018 8:21pm

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