GetHuman829083's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman829083's own words
FINALLY GOT AN IRS REPRESENTATIVE on the phone ******* MIND YOU OVER A * HOUR PHONE call to straten out my refund money that had been on hold.....SO IRS stated that (your company) Turbo Tax had recharged me fees as there was a hold on my tax return that had already been paid. I even referred my boyfriend to your team turbo tax because of the promotion. The free federal and $** for state or free for both. My boyfriend used TURBOTAX and NO charges were taken out and the refund he had been expecting. I on the other hand was charged $ $***.** fee to file my eligible free taxes?THEN charged another $***.** or around that. ( I would have to go through my paperwork to double-check all numbers if needed ? I didn't have any special forms needed to fill out didn't need any additional Services have not obtained any additional Services. As a solution I would like all fees associated with filing my federal and state tax return with your company TurboTax Incorporated refunded to me within ** to ** days to the address on file. PO Box *** Suisun California ***** or call ANYTIME AT ***-***-***** April Caringello I would appreciate a quick professional call, email ,(*****@***.com) or*mail correspondence at your earliest convenience thank you for your time and I appreciate your promptness on this as this has been going on for a few months thank you and as this was due to your fault or errors
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Turbo Tax

Customer service issue
Reported by GetHuman829083
Jun 28th, 2018 - a yr ago
I have an issue with Turbo Tax too
Seen by 8 customers so far
Similar issue to 10485 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman829083 started working on this issue
Jun 28th, 2018 1:45pm
GetHuman829083 confirmed the issue is fixed. Hooray!
Jun 29th, 2018 8:56am