FINALLY GOT AN IRS REPRESENTATIVE on the phone ******* MIND YOU OVER A * HOUR PHONE ca...

GetHuman829083's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman829083's own words
FINALLY GOT AN IRS REPRESENTATIVE on the phone ******* MIND YOU OVER A * HOUR PHONE call to straten out my refund money that had been on hold.....SO IRS stated that (your company) Turbo Tax had recharged me fees as there was a hold on my tax return that had already been paid. I even referred my boyfriend to your team turbo tax because of the promotion. The free federal and $** for state or free for both. My boyfriend used TURBOTAX and NO charges were taken out and the refund he had been expecting. I on the other hand was charged $ $***.** fee to file my eligible free taxes?THEN charged another $***.** or around that. ( I would have to go through my paperwork to double-check all numbers if needed ? I didn't have any special forms needed to fill out didn't need any additional Services have not obtained any additional Services. As a solution I would like all fees associated with filing my federal and state tax return with your company TurboTax Incorporated refunded to me within ** to ** days to the address on file. PO Box *** Suisun California ***** or call ANYTIME AT ***-***-***** April Caringello I would appreciate a quick professional call, email ,(*****@***.com) or*mail correspondence at your earliest convenience thank you for your time and I appreciate your promptness on this as this has been going on for a few months thank you and as this was due to your fault or errors

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Turbo Tax

Customer service issue
Reported by GetHuman829083
Jun 28th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 10485 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman829083 started working on this issue
Jun 28th, 2018 1:45pm
GetHuman829083 confirmed the issue is fixed. Hooray!
Jun 29th, 2018 8:56am