Money was taken out of my bank account

GetHuman813475's customer service issue with Turbo Tax from June 2018

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Before contacting them, items GetHuman813475 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman813475's own words
The problem: Money was taken out of my bank account
GetHuman813475 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
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Turbo Tax

Customer service issue
Reported by GetHuman813475
Jun 25th, 2018 - 4 mons ago
I have an issue with Turbo Tax too
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Seen by 5 customers so far
Similar issue to 10294 others
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Timeline
GetHuman813475 started working on this issue
Jun 25th 3:02pm