I never received my prepaid card in the mail from Turbo Tax but when I called IRS they...

GetHuman-billy_go's customer service issue with Turbo Tax from June 2018

Help with my Turbo Tax issue
The issue in GetHuman-billy_go's own words
I never received my prepaid card in the mail from Turbo Tax but when I called IRS they stated that my federal refund money was released April **th **** to my prepaid card which I have been unable to track
GetHuman-billy_go did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman-billy_go
Jun 1st, 2018 - 5 mons ago
I have an issue with Turbo Tax too
Fixed
Seen by 7 customers so far
Similar issue to 193 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-billy_go started working on this issue
Jun 1st 5:34pm
GetHuman-billy_go indicated the issue is not fixed yet.
Jun 1st 5:34pm