I don't understand all these writings back and forth and postings and someone checked fix ??, nothing is fixed, I haven't even heard back from anyone.

GetHuman-uncleamo's customer service issue with Turbo Tax from May 2018

Help with my Turbo Tax issue
The issue in GetHuman-uncleamo's own words
File my taxes? ... I was audited by IRS . Yall wouldnt return my calls , I couldn't contact you. I need help from yall because you did the taxes and suggested I file head of household and told me I qualified for earned income. We need to talk, maybe I can file single with dependants, like I first said. I don't know, I'm at a loss.
GetHuman-uncleamo did not yet indicate what Turbo Tax should do to make this right.
I've been with yall for years, looks like that's coming in to an end. Possibly with a law suit
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Turbo Tax

Customer service issue
Reported by GetHuman-uncleamo
May 21st, 2018 - 6 mons ago
I have an issue with Turbo Tax too
Fixed
Seen by 15 customers so far
Similar issue to 60 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-uncleamo started working on this issue
May 21st 3:57pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 21st 6:05pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 21st 7:15pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 21st 8:48pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 21st 9:00pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 21st 9:07pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 21st 9:55pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 22nd 12:06pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 22nd 6:58pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 22nd 7:20pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 22nd 7:21pm
GetHuman-uncleamo indicated the issue is not fixed yet.
May 22nd 7:21pm