I filed my taxes through TurboTax the freeway and yet I was charged for all three servi...

GetHuman704341's customer service issue with Turbo Tax from May 2018

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The issue in GetHuman704341's own words
I filed my taxes through TurboTax the freeway and yet I was charged for all three services and I was told that I would be receiving a refund to call with my taxes were in my account which I did and yet I have not received my refund yet. I requested none of the service I have a confirmation email that halfway says that but she misunderstood me and said that the other two Services were correct but they were not. This is my first time filing taxes and there is no way if I can file for free that I would order three services to do it that doesn't make sense.
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Turbo Tax

Customer service issue
Reported by GetHuman704341
May 21st, 2018 - 6 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman704341 started working on this issue
May 21st 3:29pm