The irs needs to confirm my identity and needs info from this year and last years taz r...

GetHuman684746's customer service issue with Turbo Tax from May 2018

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Before contacting them, items GetHuman684746 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman684746's own words
The irs needs to confirm my identity and needs info from this year and last years taz return. For whatever reason i got locked out of my old account that ive been using for years with the same social security number and same email and i had to make a new one this year. Without the prior years info they are holding my refund and everything and not processing it and they said im the only one who can handle and take care of it and i signed up for the audit and all the other protections
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Turbo Tax

Customer service issue
Reported by GetHuman684746
May 14th, 2018 - 10 mons ago
I have an issue with Turbo Tax too
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Seen by 4 customers so far
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GetHuman684746 started working on this issue
May 14th, 2018 11:07pm