I never received my refund after turbo tax took the fee out

GetHuman618296's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
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The issue and preferred resolution, in GetHuman618296's own words:
The problem I ran into: I never received my refund after turbo tax took the fee out
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
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Turbo Tax

Customer service issue
Reported by GetHuman618296
Apr 22nd, 2018 - 3 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 6 customers so far
Similar issue to 11175 others
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Timeline
GetHuman618296 started working on this issue
Apr 22nd 12:03am