Said to wait until next day - access old tax records due to a fire - I need filing date...

GetHuman616936's customer service issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman616936's own words:
access old tax records due to a fire ... Said to wait until next day
I need filing dates for tax year **** and ****
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Turbo Tax

Turbo tax deluxe
Customer service issue
Reported by GetHuman616936
Apr 21st, 2018 - 3 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 11172 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman616936 started working on this issue
Apr 21st 12:09pm