Website is asking me to pay again! NO WAY! - file my taxes, entered credit card info t...

GetHuman-angelapg's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
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The issue and preferred resolution, in GetHuman-angelapg's own words:
file my taxes, entered credit card info to pay $**.** to file State taxes. Payment went though. I checked my bank and confirmed it on ********. ... Website is asking me to pay again! NO WAY!
If I don't pay it again, it WILL NOT ALLOW ME to proceed in filing my taxes. SO I had to FILE AN EXTENSION to get this resolved BUT NOW you want me to pay ANOTHER $**.** to get TURBO TAX PLUS so I can talk to a customer service rep! UNBELIEVABLE.
Have used you for years...After this NO MORE. You guys are upselling $**.** to file State taxes and another $**.** to chat or speak with a live customer service rep??? SOMEONE OUT THERE IN TURBO TAX LAND PLEASE CALL ME AT (***) ***-****) been trying for * days to contact you and I am not paying to speak to someone!
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Turbo Tax

Turbo Tax Free Addition
Customer service issue
Reported by GetHuman-angelapg
Apr 18th, 2018 - 3 mons ago
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GetHuman-angelapg started working on this issue
Apr 18th 6:03pm