Website is asking me to pay again! NO WAY! - file my taxes, entered credit card info t...
GetHuman-angelapg's customer service issue with Turbo Tax from April 2018
Help with my Turbo Tax issue
First: share to improve GetHuman-angelapg's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-angelapg may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman-angelapg's next move: have a Turbo Tax rep call.
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-angelapg's own words
file my taxes, entered credit card info to pay $**.** to file State taxes. Payment went though. I checked my bank and confirmed it on ********. ... Website is asking me to pay again! NO WAY!
If I don't pay it again, it WILL NOT ALLOW ME to proceed in filing my taxes. SO I had to FILE AN EXTENSION to get this resolved BUT NOW you want me to pay ANOTHER $**.** to get TURBO TAX PLUS so I can talk to a customer service rep! UNBELIEVABLE.
Have used you for years...After this NO MORE. You guys are upselling $**.** to file State taxes and another $**.** to chat or speak with a live customer service rep??? SOMEONE OUT THERE IN TURBO TAX LAND PLEASE CALL ME AT (***) ***-****) been trying for * days to contact you and I am not paying to speak to someone!
I have an issue with Turbo Tax too
How GetHuman-angelapg fixed the problem
We are waiting for GetHuman-angelapg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.