I cannot find a form **** to complete - file taxes - it won't let me file

GetHuman608098's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman608098 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman608098's next move: have a Turbo Tax rep call.
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The issue and preferred resolution, in GetHuman608098's own words:
file taxes ... I cannot find a form **** to complete
it won't let me file
telling me where to file this
Help with my Turbo Tax issue
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Turbo Tax

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Customer service issue
Reported by GetHuman608098
Apr 18th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
Similar issue to 11104 others
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Timeline
GetHuman608098 started working on this issue
Apr 18th 3:58pm