state and federal tax wasn't coming up on one of my w*s - file both my w*s - it says th...

GetHuman605523's customer service issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman605523's own words:
file both my w*s ... state and federal tax wasn't coming up on one of my w*s
it says there was a problem and i have to mail. i cannot efile
to talk with someone that can guide me through
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Turbo Tax

turbotax free
Customer service issue
Reported by GetHuman605523
Apr 17th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman605523 started working on this issue
Apr 17th 9:03pm