I'm trying to use last year's tax info to file this year using the same info but I need...

GetHuman454191's customer service issue with Turbo Tax from April 2018

Help with my Turbo Tax issue
The issue and preferred resolution, in GetHuman454191's own words:
I'm trying to use last year's tax info to file this year using the same info but I need to know if you can do that for me the person I had to help me with this is no longer here so I don't know what to do can you help me I can be reached at ***-***-**** thank you.
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
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*****@***.com
Customer service issue
Reported by GetHuman454191
Apr 17th, 2018 - 4 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 10 customers so far
Similar issue to 12093 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman454191 started working on this issue
Apr 17th 11:11am
GetHuman454191 reviewed the items needed
Apr 17th 11:12am
GetHuman454191 indicated the issue is not fixed yet.
Apr 17th 6:49pm