I am a Police Captain Rich L. McClanahan in Panama City Beach, Florida. We were hit wit...

GetHuman-rmcclana's customer service issue with TripAdvisor from October 2018

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The issue in GetHuman-rmcclana's own words
I am a Police Captain Rich L. McClanahan in Panama City Beach, Florida. We were hit with Hurricane Michael. Because I am mission essential, I was not allowed to leave Panama City Beach, Florida. I was forced to miss my cruise which was for my **th wedding anniversary. Because of the heavy devastation from the hurricane we lost our police radio communications, cell phones, internet, and cable for about * to ** days after the storm. Due to the loss of the phones and internet I was unable to cancel my two Viator bookings through TripAdvisor* (*) Confirmation *: ********** Booking Reference *: ********* and (*) Confirmation *: ********** Booking Reference *: *********. I hope there is someway you can help me get a refund. I have worked the every day this month except for one day off. This is the first chance I have had to try and seek help with this matter. Thank you for your time and consideration.

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How Do I Cancel My Reservation on Tripadvisor?How Do I Update My Listing or Business Details on Tripadvisor?How Do I Get Tripadvisor to Refund a Charge?
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TripAdvisor

Customer service issue
Reported by GetHuman-rmcclana
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 890 others
0 customers following this
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Timeline

GetHuman-rmcclana started working on this issue
Oct 23rd, 2018 5:50pm

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