Booked Hotel Via Augusta Barcelona for * nights through at quoted rate of...

GetHuman-wonof's customer service issue with TripAdvisor from July 2018

18 views | 300 similar | 0 following
Help with my TripAdvisor issue
First: share to improve GetHuman-wonof's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-wonof's next move: talk to TripAdvisor when they open.
TripAdvisor's call center is closed now. We will send GetHuman-wonof a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-wonof may need:
Name of the business, Email address on the account, Booking reference, and Name on the account
The issue in GetHuman-wonof's own words
Booked Hotel Via Augusta Barcelona for * nights through at quoted rate of ** Euro per night. Uneventful stay with not a word from hotel about anything. On departing hotel demanded I pay another ** euro. I indicated that I have receipts clearly stating " paid in full for * days". Requested I speak to hotel manager . Per telephone I explained internet advice says * days charged to my credit card. He would not let me explain *In return he yell at me saying that what I booked. I hang up phone and ask front desk for copy of booking. " Day * * **, day * ****, day * ****, day *****. I make one booking at one rate with NEVER BOOKED AT DIFFERENT RATES. I monitor Bookings .com . It engaging in rapacious practices like taking over when using other agency such as Expedia, lots of changes and messages which harass while booking, etc. * Bookings .com must refund any daily charge exceeding ** euro. Hotel Via Augusta engaged in theft when charged my credit card after departure with further amount I refused to pay (**). I never book with hotel on line or in person, therefore hotel not entitled to charge me one cent. Bookings . com has not replied to my complaints. I INTEND TO PURSUE THIS WITH RELEVANT AUTHORITIES ESPECIALLY EIROPEAN UNION

GetHuman-wonof did not yet indicate what TripAdvisor should do to make this right.

How GetHuman-wonof fixed the problem

We are waiting for GetHuman-wonof to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get TripAdvisor's attention and get better help faster. Tap below to get started.
Having TripAdvisor issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wonof fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-wonof
Jul 2nd, 2018 - 5 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 300 others
0 customers following this


GetHuman-wonof started working on this issue
Jul 2nd, 2018 6:14am

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians