TracFone Wireless Customer FAQ

You can check your expiration date and time left by logging into your TracFone account online, using the TracFone app, or by dialing *777*1# from your TracFone device. The information will be displayed on your screen.

Yes, if you have a TracFone that you haven't used for 3 years, you can reactivate it by purchasing and adding airtime. However, unless your previous number was kept active separately, you will likely be assigned a new phone number when you reactivate the phone, as numbers are usually reclaimed after a period of inactivity.

No, unfortunately TracFone does not offer refunds for unused minutes. Their service plans and airtime cards are non-refundable. Once purchased and added to a device, the minutes are yours to use and cannot be returned. Therefore, it's crucial to choose a plan that suits your communication needs to avoid buying too many unused minutes.

We're sorry, but we cannot directly assist with TracFone Wireless account-related issues such as plan refills. That process will have to be carried out directly through TracFone's official channels. They provide several methods for refilling your plan, such as through their website, by purchasing refill cards at various retail locations, or by calling TracFone's customer service. Remember to have your phone number and any necessary account details ready when refilling your plan.

If your TracFone Wireless service remains inactive for a period of 6 consecutive months, your phone number will be reissued. To maintain your number, ensure that your service is active at least once within every six months. Please note that unused minutes and service days do not carry over if you do not keep your service active.