I purchased more airtime by telephone for my Tracfone *********** on Friday, April...

GetHuman2827569's customer service issue with Tracfone from April 2019

Help with my Tracfone issue
The issue in GetHuman2827569's own words
I purchased more airtime by telephone for my Tracfone *********** on Friday, April**,****. I have not received the units or days. I have had a Tracfone for many years and your automated online system has NEVER worked. In the past, I have tricked Tracfone's phone answering system into letting me contact a live representative who would have me type in code until the purchase was completed and the time and minutes were delivered to my phone. This time there was no option to get to a live person and my minutes and service days remain undelivered. I have filed a complaint with the FCC which I will cancel if my minutes are delivered to my phone.

GetHuman2827569 did not yet indicate what Tracfone should do to make this right.

How GetHuman2827569 fixed the problem
Calls to three different phone numbers for Tracfone would not allow me to speak to a human on Sunday the **th. On Monday A.M.I called *-***-******* and agreed to receive a call back. This worked and the human representative was able to complete my purchase by having me punch in a code of numbers on my phone.
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Tracfone

Customer service issue
Reported by GetHuman2827569
Apr 29th, 2019 - 2 years ago
Fixed
GetHuman2827569 shared how to fix
Seen by 14 customers so far
Similar issue to 5128 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman2827569 started working on this issue
Apr 29th, 2019 3:48am
GetHuman2827569 indicated the issue is not fixed yet.
Apr 29th, 2019 3:15pm
GetHuman2827569 confirmed the issue is fixed. Hooray!
Apr 30th, 2019 3:25pm
GetHuman2827569 confirmed the issue is fixed. Hooray!
May 2nd, 2019 4:51pm

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