My old Trac Phone isn't working properly. I called * times yesterday to have that phone...

GetHuman-msmaryan's Service or technical issue with Tracfone from March 2019

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The issue in GetHuman-msmaryan's own words
My old Trac Phone isn't working properly. I called * times yesterday to have that phone number, minutes and service days transferred to a new Trac phone that I have.Yesterday I was given a ticket numbe r to call back today. Ticket number is **********. I called today several times and was told there was a pending transaction and call back in * minutes if not completed. I have called several times today and get the same response. Can you help?
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Tracfone

Service or technical issue
Reported by GetHuman-msmaryan
Mar 28th, 2019 - 6 mons ago
I have an issue with Tracfone too
Fixed
Seen by 4 customers so far
Similar issue to 643 others
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-msmaryan started working on this issue
Mar 28th 9:41pm
GetHuman-msmaryan indicated the issue is not fixed yet.
Apr 1st 6:26pm