On June **, **** I bought a Tracfone Galaxy J* Luna Pro with android version *.* from T...

GetHuman-rjmart's customer service issue with Tracfone from November 2018

3097 similar
0 following
Help with my Tracfone issue
Next: our robot will wait on hold for GetHuman-rjmart to get a Tracfone rep on the line!
Always use the GetHuman Phone tocall Tracfone. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rjmart's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rjmart may need:
Account holder name, Serial number of phone, Phone number, Email address, Billing address, and Date of Birth
The issue in GetHuman-rjmart's own words
On June **, **** I bought a Tracfone Galaxy J* Luna Pro with android version *.* from Target and had it activated the same day. After * months a problem developed and you sent me a replacement. It did not work and you sent me another. That worked but could not get all the data services I wanted. When I called I was told that the android version was *.*.* and it could not be updated. That version is no longer supported. The phone also had rust on it so it was obviously an old phone.**I request that I return this old phone and you send me a new one with the android *.* version. **Robert J. Martineau***********
GetHuman-rjmart did not yet indicate what Tracfone should do to make this right.
I have an issue with Tracfone too
How GetHuman-rjmart fixed the problem
We are waiting for GetHuman-rjmart to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Tracfone's attention and get better help faster. Tap below to get started.
Having Tracfone issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rjmart fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rjmart
Nov 29th, 2018 - 9 mons ago
I have an issue with Tracfone too
Not resolved
Seen by 2 customers so far
Similar issue to 3097 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-rjmart started working on this issue
Nov 29th, 2018 3:28pm