On June **, **** I bought a Tracfone Galaxy J* Luna Pro with android version *.* from T...

GetHuman-rjmart's customer service issue with Tracfone from November 2018

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The issue in GetHuman-rjmart's own words
On June **, **** I bought a Tracfone Galaxy J* Luna Pro with android version *.* from Target and had it activated the same day. After * months a problem developed and you sent me a replacement. It did not work and you sent me another. That worked but could not get all the data services I wanted. When I called I was told that the android version was *.*.* and it could not be updated. That version is no longer supported. The phone also had rust on it so it was obviously an old phone.**I request that I return this old phone and you send me a new one with the android *.* version. **Robert J. Martineau***********
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Tracfone

Customer service issue
Reported by GetHuman-rjmart
Nov 29th, 2018 - 9 mons ago
I have an issue with Tracfone too
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Seen by 2 customers so far
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Timeline
GetHuman-rjmart started working on this issue
Nov 29th, 2018 3:28pm