Sat. ********** spent one and a half hours on phone. Problem not fixed.*Sun...

GetHuman-aunicorn's customer service issue with Tracfone from November 2018

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The issue in GetHuman-aunicorn's own words
Sat. ********** spent one and a half hours on phone. Problem not fixed.*Sun. ********** Again spent one and a half hours on phone. Problem still not fixed. Over *** minutes stolen and still no solution.*I have been a customer since Oct. **** and begging at this point. My account doesn't show my Phone. When I called someone "UNKNOWN" showed up on their end for * years, NOT ANYMORE. This company forces you to use up minutes forcing to buy more. Employees constantly says will put you on hold for *-* minutes, repeatedly, only to say I'm working on it ,I'll put you on hold for *-* minutes. Go thru **** to get a supervisor, who only repeats the process. Said I'm done I want a refund and will take my money and my loyalty elsewhere. Was told "NO" I want to talk with someone who is capable of fixing or refunding. AND DEAR GOD PLEASE let it be someone who speaks ENGLISH CLEARLY. I had TracFone for * years and would like to continue. Without solutions to the afore mentioned as well as other issues. I will be ending my service.

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Tracfone

Customer service issue
Reported by GetHuman-aunicorn
Nov 12th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2838 others
0 customers following this

Timeline

GetHuman-aunicorn started working on this issue
Nov 12th, 2018 9:53pm